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Unable to use pictures on desktop wallpaper

by GrandmaKate2 / December 26, 2007 8:34 PM PST

I have always used pictures of my grandchildren for my wallpaper but after I received a download from my Norton software I am unable to change my background to pictures. I can change the color of the background but cannot click on the pictures including those choices that are on my computer. What has frozen the pictures?

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What has frozen the pictures?
by Edward ODaniel / December 27, 2007 1:57 AM PST

Don't know yet but might if you take a moment and tell us what "Norton software" you are referring to and what Operating System you are using.

It is likely a change in a configuration setting of the Norton Product caused by the "download from my Norton software" (an update we must presume).

Also tell us step by step how you personally are trying to change the wallpaper as there are more than a couple ways to do that.

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Frozen wallpaper
by GrandmaKate2 / December 27, 2007 4:42 AM PST

My operating system is Windows XP Home Edition and I have a Dell computer XPS 410. The Norton product is my virus protection and I was getting an upgrade which was sent automatically. When I try to change my wallpaper I go into control panel, double click on display, click on desktop and I can see all of the choices for pictures but the only item I am able to click on is the color button or customize desktop button the browse and background buttons do nothing if you click on them. If you have any ideas I sure would appreciate your help. Thanks.

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Re: Frozen wallpaper
by Tufenuf / December 27, 2007 5:04 AM PST
In reply to: Frozen wallpaper

GrandmaKate2, Go to the link below and under the letter'W" scroll down to "Wallpaper - Desktop - Disable Changing" and click on "Allow Wallpaper/Background Changes" to download a reg file and save the reg File to your hard disk. Double click it and answer yes to the import prompt. Restart your computer.


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