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Unable to upload language

by gilliah / January 26, 2011 10:12 AM PST

I recently installed the free version of AVG and every time I log on I get the message "unable to upload language" reinstall. Can anyone help? I've tried to uninstall and reinstall but to no avail.

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Re: Unable to upload language
by Ondrej_AVG / January 26, 2011 2:08 PM PST

Hello gilliah,

please provide us with MSinfo32 output:
- Click on the "Start" button.
- Choose the "Run" option.
- Please type the "msinfo32" (without quotes) command to the command line and confirm by clicking on the "OK" button (or press Enter).
- After the tool is launched, please choose the "File" menu and the "Save..." option.
- Choose a name

Then gather AVG logs*:
Windows XP
C:\Documents and Settings\All Users\Application Data\avg10\log\avgui.log
C:\Documents and Settings\All Users\Application Data\avg10\log\avgwd.log

Windows Vista/Seven

And create a screenshot of that message.

Please pack output in an archive (zip file), upload it to favourite online storage and provide us with link to it.

We will analyze provided files and help you with this unpleasant situation. I am currently not aware about any similar report on other support channels.

Thank you

* Some folders could be hidden by default Windows settings. To view hidden files and folders please read How To Display Hidden Files And Folders

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Unable to upload language
by gilliah / January 27, 2011 11:38 AM PST

[AVG.LOG.SM] ALL 2011-01-27 10:16:22,235 JILL-PC PID:4376 THID:5364 ID:AVG.LOG.SM: MSG:c00000000002007459312bAHIW4TcW5oAfeKwUOELnr8boYdaJ+XxhJrYr/lYVNTJaI+6s9xJTice/R6RtT9dFUDtRHM/CoHfejo63lmftB09xq5ovNI1DgTz1eo6b5LcxmNslI49M5NDHcYnVb38teTBaizMW+KyEiyjXCAiL6+y3fcd3fkj89JE7aywhKtrzoX6berXQ6eYTqAUnSyPPxrgi4GGmGznI2PMIRjdHXBlwvYS+TheGt9drthQ/jV7o1TxX5A/HqS9wRmtSjdOPytO8XyXn8aptVEM3TXvscNHRDZwyXkJ2/NKo5z99nz3b5yfSCDnnWYsGGYtoxne//bTiNX7b4o2i4mQRMu3qJj0=
[AVG.AVGUI] INFO 2011-01-27 10:16:22,490 JILL-PC PID:4376 THID:5364 ID:75853de3-07ce-46a0-a141-41d0b6a01f7c:432.1201.149359.0 MSG:aD/kL3lm7+HtU3JL1daT9tZ6k7m1HtAWTCcHxh3Xr+lsjOTbdKhzVMV0bvVba86bwnjf7DJD13nZj0UOs
[AVG.LOG.SM] ALL 2011-01-27 10:16:25,481 JILL-PC PID:4476 THID:4308 ID:AVG.LOG.SM: MSG:c00000000002007459312bAKoVT6+Ek80SGQOL/cvMLMaqUALHKbl7tXKN+VMRP2whzcgcyr23Rbit9O0Vr0NHufm3YBoBmRyCq7U1TYK2XMy8oLu5O1BkUX9NgTBXmZxpf5KWYHM2LE9N7SOqRHnjlPeebByWyGlA7iQILdnxTkY6p/1A+AhuwQfZVLTn/mmkt8FoeHGdJMaxty7Kcz3pNuBUs1mPaYKs9tzP97ZiJRmZIMXn+FlmIsEceAPGTFvm1cuRDH1l6eKPhFu9tUNXfoRHX3OXvgoo2Q0F4yWdrczfhC9OEin1KKfgIIjIj6NV31eoj5Rf/PDxX+JliLsbyOY1EqFf0XCtBbwPLYrLZNc=
[AVG.AVGUI] INFO 2011-01-27 10:16:25,650 JILL-PC PID:4476 THID:4308 ID:75853de3-07ce-46a0-a141-41d0b6a01f7c:215.1201.149359.0 MSG:*
[AVG.AVGUI] INFO 2011-01-27 10:16:25,651 JILL-PC PID:4476 THID:4308 ID:75853de3-07ce-46a0-a141-41d0b6a01f7c:432.1201.149359.0 MSG:aAuF9wtoOjeEiq8p6mo2o1LNnBnkgrnh5po0HX/s0vmwdstE1qohlxklEIEClRnGLHtQXRMlCpJJ2tLG3
[AVG.LOG.SM] ALL 2011-01-27 10:03:41,455 JILL-PC PID:3440 THID:3444 ID:AVG.LOG.SM: MSG:c00000000002007459312bAGYlVQXlEe45GPxG5BM4oPloNBXS747VTYGBdJ5uFD8oCm6fU9fdGn9D6RRWO7TrNr0k1TZ/EjFuowoHNUIH6R1PnmoUmvC4itj2k+MvgFc1fzSlBToBiSWmTN6y8OZJlEU8aVSbDTjq8D8SGArEOGafJS5S1FHyINRHc7oonrQWLsKoILWzxaYK2ObNZ/3JoJ8QzfLXt/7wE6H7w95gPlE0FzVeMbfoIal9EDYDUrHIToFWarm27yW81hcaidHry6ZMq3u3FX1mm+aY8HJuTV3OQl7i1qVieObo6YoRdbmND5uLt/8Rcd5S34XgANiuhrYEtEodACOFCKEuoyem2ls=
[AVG.AVGUI.AVGTRAY] ERROR 2011-01-27 10:16:30,925 JILL-PC PID:3440 THID:3444 ID:02337648-9886-4f7d-b9f8-c272a09eeb5a:2425.1201.149359.0 MSG:aCyImhZBniD7Nqo6N5EY5lZqqVeDlkoUu
[AVG.LOG.SM] ALL 2011-01-27 10:16:32,960 JILL-PC PID:3176 THID:1924 ID:AVG.LOG.SM: MSG:c00000000002007459312bANPTejXELI4qlDHosF7mXA6P+prWhV3Wq7CEUNUjQxEcw2eD98rm8bFusnAiWw239PyBqwbliUiTIwOYr8g/qtjnuN1H0klzPhjYU3D+Jq2I+vUTO/mJoR8cKuixfl4lizSF2k0IPKtSbT/DqRm09hLoZSVipcmVrYRPuLzDjS4z+ScpwgS6/ajqIBM52sscLZZ31hl2D+pw4Lp7gKZsg2P0tpuxcWCK5+WPYTWjUEylWiqS7Ai0rYM63WJXWSRg1Jx00Z3UfR3TRG/KFRaIXDNSycL8yjzYXxmXwCUgK1tVk5mRY6ErCEQrP8Wq2BMtCKGtr64gQeiBrs5RAMWxEuk=
[AVG.AVGUI] INFO 2011-01-27 10:16:33,174 JILL-PC PID:3176 THID:1924 ID:75853de3-07ce-46a0-a141-41d0b6a01f7c:215.1201.149359.0 MSG:*
[AVG.AVGUI] INFO 2011-01-27 10:16:33,174 JILL-PC PID:3176 THID:1924 ID:75853de3-07ce-46a0-a141-41d0b6a01f7c:432.1201.149359.0

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Re: Unable to upload language
by Ondrej_AVG / January 27, 2011 3:23 PM PST

Hello gilliah,

from the provided lines of "avgui.log" there is error 0xE001003D (Specified file was not found.) during loading configuration files.

We need all requested information - especially MSinfo32 output - to find possible conflict (blocker) and solve the unpleasant situation.

Thank you

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