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Resolved Question

Unable to sign in to Samsung Apps

by Sep 18, 2012 12:20AM PDT

I was able to sign in to Samsung Apps on my S III without any problems last week. But now when I tap on download in SamsungApps, I got the message "Invalid email address(USR_3113)".

After some troubleshooting, I gave up and deleted the Samsung account from my phone. Now when I try adding the Samsung account again, during the sign in, I still get this message "Invalid email address(USR_3113)"

I know there is nothing wrong with the password as I can sign in fine to the web site using a web browser.

I believe it maybe be related to my email? I am using yahoo and I registered the email with a uppercase character in the middle (i.e. xxxxXxx@yahoo.com). I notice that my email details still has the uppercase display in the profile.

Can anyone help? Any email that I can use to log a case. I believe it should be solvable hopefully with the right Samsung help department.

Discussion is locked

chanlng has chosen the best answer to their question. View answer
14 Posts
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Best Answer

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usr_3113
by Sep 18, 2012 10:06PM PDT

All it working now. I checked it in the morning and it was fine.

Must have just been a server issue ... Phew!!!

What a heartache that was for us new S3ers!

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I'd call this in. Why?
by Forum moderator Sep 18, 2012 12:51AM PDT
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Same problem
by Sep 18, 2012 4:04AM PDT

I got the same problem.
I bought SGS3 today and can't login to my account using my device.

Error msg is "Invalid email address(USR_3113)"

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Same problem here as well
by red_shift Sep 18, 2012 4:28AM PDT

I've had the same problem as well (and got my Samsung Galaxy S3 today). I can login to my Samsung account using a web browser, but am unable to do so through Samsung Apps. The error message is the same one you guys have already reported, "USR_3113". I thought it may be a problem with my yahoo email account, but I tried through a gmail account as well and the same problem came up.

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Exactly same problem :(
by Sep 18, 2012 6:18AM PDT

I receive my new phone Samsung Galaxy 3 and create my acount, it's okay with a browser, but not under S3 application (E-mail incorrect(USR_3113). And I can't download any application. Sad
Bad first experience, I keep my old iPhone 3GS for this nice phone but I have first regrets for this OS Sad

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usr_3113
by Sep 18, 2012 6:52AM PDT

I have the exact same problem. I have tried two different email addresses. I have restarted it and shut it down etc. No change. Still the same problem.

It's very annoying. Just got my S3 also. It now feels like I have DOWNGRADED from my iPhone.

I feel slightly better that others have a similar problem, but I'm still not happy.

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Try the usual
by r. proffitt Forum moderator Sep 18, 2012 6:53AM PDT
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Used FB SamsungSupport support form, hope I get a response
by chanlng Sep 18, 2012 10:13AM PDT

Thanks Bob.

I have tried using the SamsungSupport support form now.
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side, and here's where the SUPPORT FORM button is located.

FYI - I am an S III (International) user. I have been able to use my SamsungApps account since June 2012 when I registered my SamsungApps account via my S III. This problem only occur this week for me. I do remember downloading and upgrading apps from SamsungApps last week and the week before.

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I would have used the phone lines.
by r. proffitt Forum moderator Sep 18, 2012 10:19AM PDT

That way you get an answer now. If you've been around this forum, you see the prior down for maintenance posts and how you get a spat of posts like this. Let's hope it's the usual.

However today my friends were telling me Photobucket links were not working, now they are. Odd.
Bob

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same for me
by Sep 18, 2012 11:58AM PDT

I just bought yesterday and then when i arrived at home I tried to use my new toys and same message "Invalid email address(USR_3113)". I am really frustrated.....Hope this issue will be fixed very soon as I have no idea, and it seems no easy to contact samsung support or any hotline, even through website.....

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Sorry. I use 1800SAMSUNG
by r. proffitt Forum moderator Sep 18, 2012 12:11PM PDT

But as it works for my buddy I can't make the call for you. My bet is a server is down or moved.

Can someone try the old trick of changing to google DNS?

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It's OK now!
by huskyller Sep 18, 2012 7:07PM PDT

All is fine now, I think there was a problem on yesterday.
Enjoy S3 ! Wink

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(NT) Still does not work for me
by chanlng Sep 18, 2012 7:18PM PDT
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Related to App Store Country & account country
by Dec 6, 2012 1:05PM PST

I am wondering if this issue is related to account country and original phone release location not matching.
I had an account created for US account. I got this error for it.
I then realized that i had bought an unlocked phone having it's CSC being European (UK) to be precise.
So I created a UK based account .... and guess what ... that account works.
So I am wondering .... still not sure. But wondering ...

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