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I am unable to shut down the laptop. I receive an error message that Finder has something open - that I must close or cancel what ever is open, then try again. I can't find what's open. My grandson played a video game prior to this. I've opened and closed every program properly. How do I tell what's open? First time MAC user. Thanks
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press and hold the power button until the screen goes dark.
I've been fighting with an iMac today at work that has exactly the same
issue. I've not solved it yet (not enough spare time today), but I've
found a lot of things that it isn't
Last time I saw this problem, it was a networking issue - unmounting
remote drives before shutdown solved it. This time, however, that isn't
helping.
My guess is that there's a background process hanging on shutdown. I'm beginning to suspect that Parallels might
be the culprit in our case, but come Monday I'm going to go through the
system with a fine tooth comb to see what in the way of third-party
kernel extensions have been installed...
If I find anything definite, I'll post it back to this thread.
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