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Unable to send email with MS Outlook 2003 with Win XP Pro

by mhousercascio / November 11, 2010 12:49 AM PST

One of my users is on a PC with Win XP SP3 and MS Outlook 2003 (as the email editor)

I can receive email without any problems, but cannot send.

I'm not getting any error being reported and the application just does nothing. I have done the following using regedit: Regsvr32.exe %Windir%\System32\Ole32.dll

I am not sure what it wrong.

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Make sure that ...
by Edward ODaniel / November 11, 2010 1:15 AM PST

the user's account is set up properly for the SMTP server or the SMTP server may not have been named correctly in the account configuration.

It may not be the standard port 25 that is required for the server or the server may require or may not require a secure connection.

It may also be a case of the server requiring authentication or even secure authentication.

Compare the email account settings on a fully functional computer to the email account settings on the computer having problems.

Who is the ISP and what do they require?

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All is correct
by mhousercascio / November 11, 2010 4:50 AM PST
In reply to: Make sure that ...

The SMTP server is set correctly and the user is using port 25. He can send and receive if he is not using word to send the mail (Plain, Rich text)

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That's a great clue.
by R. Proffitt Forum moderator / November 11, 2010 4:55 AM PST
In reply to: All is correct

Here we found Outlook 2003 to inexorably hang in spite of every patch given and some hundred tech calls and web searches. One day another person in the office said it didn't happen to them. We went over his setup and found the Word was not the editor.

We changed a few other machines and the hangs stopped.

It appears that whatever this bug is, it has other impacts.

My thought? Microsoft didn't fix it and has moved on.
Bob

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Worth noting.
by R. Proffitt Forum moderator / November 11, 2010 1:19 AM PST

A COX user had this complaint last week. It appears that some but not all COX owners are still having issues.

Many forget that it might not be their PC with the issue.
Bob

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All is Fixed
by mhousercascio / November 15, 2010 12:03 AM PST
In reply to: Worth noting.

Thanks All
Figured it out.

Turned out to be the GPGforwin "Add On" in Outlook 2003

Add-in Manager

Navigate to ?Tools->Options->Other->Advanced Options->Add-ins Manager?? and uncheck the Add-ins you do not need.

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