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Unable to run MalwareByte & Superspyware

by voky2000 / March 20, 2009 11:14 PM PDT

Hello Computer experts,

I have a Compaq V5015US laptop running Windows XP Home. Lately, I am not able to run my TaskMGR, MalwareBytes, & SuperSpyware. When I clicked on any link, it re-direct to another website. Also, I have not been able to open my local C:\ drive. It will give an error message, "Windows can not find RECYCLER". I tried to download & intall Malwarebyte again, and it seems to be installing. However, it will not launch Malwarebyte after the installation completes.

Please let me know what I can do to fix this.


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Have you tried booting into Safe Mode?
by FrankQC / March 20, 2009 11:23 PM PDT

If you have a virus it won't execute when in safe mode

Try installing your programs and running them in safe mode. You -might- have a virus that prevents executions and installations.

Alongside MalwareBytes and Superspyware... Like, I've tried those and it wasn't as good as ComboFix. ComboFix does look like an old fashioned scanner but out of all three I've tried (malwarebytes, superspyware and mcafee enterprise), it actually got rid of my malware. So when you're in safe mode and your scanners won't work, give ComboFix a try.

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ComboFix resolved these issue
by voky2000 / March 22, 2009 1:05 PM PDT

Thanks everyone,

I installed Autorun Eater and was able to go my local drive again. As for the other issue, I tried to rename the Malwarebyte file, but this did not work. System appears to be installing but program did not run after finish installing.

I installed and ran Combofix. This fixed these issues.

Thanks again.

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Told ya :P
by FrankQC / March 22, 2009 9:06 PM PDT

I'm surprised with ComboFix. It doesn't look professional but it does the trick.

It's good not to judge a book by its cover.

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Hopefully, You've Continued On With Other Tools
by Grif Thomas Forum moderator / March 23, 2009 2:06 AM PDT

Combofix only does part of the job and in almost all cases, a full system scan using the other tools mentioned in this forum are necessary. If Malwarebytes and SuperAntispyware still won't run, then you've probably still got malware or the effects of malware on the computer.

Hope this helps.


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Re: Unable to run MalwareByte & Superspyware
by Tufenuf / March 21, 2009 1:06 AM PDT
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by Cursorcowboy / March 21, 2009 11:36 PM PDT
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(NT) Yep, Using AutoRun Eater Has Worked Well Here...
by Grif Thomas Forum moderator / March 22, 2009 8:56 AM PDT
In reply to: RECYCLER\S
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In Addition To Tufenuf's Recommendation To Rename The Exe
by Grif Thomas Forum moderator / March 22, 2009 3:51 AM PDT

Because of the redirect you're experiencing, please check for the files below and delete them if found..(Note that not all problems may be present on the same computer but check for them all and remove them IF they are present.):

Look for the file below and if there...:


Delete it (or move/rename) and Reboot.

1.Click on the Start button, select "Run", then type "devmgmt.msc" in the blank area, without the quotes, then click on OK.
2. Once in Device Manager, click "View" in the upper left, select "show hidden devices/drivers".
3. Then click on "non plug and play drivers/devices", and find TDssserv.sys
4. If it's there, right click it, then select disable, then restart the computer.
5. Then check if the problem still persists. good luck!

Hope this helps.


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Unable to run MalwareByte & Superspyware
by techservices24 / March 22, 2009 7:23 PM PDT

I woulld request you that please try to run "Amtimalwarebytes" and "Superantispyware" in the safe mode.

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