Computer Help forum


Unable to remove programs from my computer. Pls help.

by missshine / June 27, 2013 5:48 PM PDT

My niece came for visit. She is 15. I allowed her to use my computer. A few days later I seen programs on my computer and stuff attached to browser. I tried to remove but they wouldnt allow me to. Zone alarm, Free games..a few others. After trying to remove i would try another program but it would say i couldnt because it was busy removing another program. Even an hour later. My vpn wont even log on. Ive used revo uninstaller pro to remove the programs and ccleaner to also clean. Programs appear to be gone however im still unable to remove programs and unable to access my vpn.

Can someone please help me? Id be so appreciative.


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All Answers

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Re: removing programs
by Kees_B Forum moderator / June 27, 2013 6:08 PM PDT

One lesson learned: activate the Guest account and if your niece comes again, let her use that. Don't tell her your own password. And certainly don't tell her the password of an administrative user. Same for other guests, of course. Much safer.

Now I would try system restore back to before your niece came. With a little bit of luck, that works.


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Agreed Kees
by missshine / June 28, 2013 4:52 AM PDT
In reply to: Re: removing programs

Lesson definitely learned. I will try system restore and post my results. Thank you.

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System restore did not work
by missshine / July 6, 2013 2:09 AM PDT
In reply to: Re: removing programs

Had to restore to factory default.

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System restore does not work when
by R. Proffitt Forum moderator / July 6, 2013 2:18 AM PDT

When I see Norton and now Kapersky installed, system restore no longer works. Neither company pops up a warning that their product is interfering and the system restore fails with an unhelpful message.

Which is why I can't advise anyone use those products. This small issue has resulted in how many thousands of folk heading to service counters and wiping out their machines.


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Hi Bob
by missshine / July 6, 2013 12:31 PM PDT

I wasnt running either one of those programs. I was running avast at the time. Thank goodness i didnt have to run to a service counter though. I did it myself. Still...its an annoyance.

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Then that other issue. A MSFT one.
by R. Proffitt Forum moderator / July 6, 2013 12:39 PM PDT
In reply to: Hi Bob

"Note: this is clearly a Windows problem. You should NOT have to specify all you available free space to this component or chage it's Auth. Both will surely come back and haunt you. If this solves it for many others then someone should open a bug under MS Windows 7."

I've run into both issues over the years and frankly I've found SR to be hit and miss. For reasons I can only guess my own work fine but I don't use registry cleaners or do anything that dangerous (as a registry cleaner.)
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