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Unable to receive messages from 1 contact

by Alekay / January 27, 2010 4:52 PM PST

Hi I am having some issues with Windows Live Messenger. I am unable to receive messages from one of my contacts. They can see what I type to them but I am unable to see their response. I have not blocked them at any stage.

The other thing is with the same contact from a Yahoo Messenger the same issue is there. They can see what I type but I am unable to see their reply. Again I have never blocked the contact.

I am able to receive emails on both accounts from this contact just not the instant messengers

Any help would be greatly appreciated. Thank you for your time.

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by jeff_windows_team / January 28, 2010 3:35 AM PST

Can't say I've seen that issue before. Try uninstalling and re-installing both IM programs. Also, since it is user specific, it makes me think there could be a setting that is off somewhere. Re-installing will revert you back to the default settings and hopefully the issue will be solved.

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In addition...
by John.Wilkinson / January 29, 2010 2:18 AM PST
In reply to: IM

Since it affects two different clients on two different services, it could be a firewall issue, with inbound traffic being blocked based on port, protocol, client, etc. Check through your firewall logs and settings, ensuring you whitelist the two IM clients.


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