1. Test to see if the drives will boot ANY XP or other bootable CD. We only do that to test the drive. We don't proceed with any install.
2. Depending on the results of test 1 the next steps.
a. Fail. Check till you're blue that the BIOS has enable the IDE channel and shows the drives in POST.
b. Fail. Remove both drives. Repeat test 1 with just one drive properly jumpered.
b1. Both drives fail the single test. Go get a drive that does boot.
c. Pass. Replace the hard disk and install the OS as a test. See if the keyboard driver kills it again.
I have two CD-ROM drives on my Dell desktop. Until today they worked fine.
I installed a new keyboard driver (which isn't working right) and now I am unable to read any CD in either drive. It's a MicroInnovations KB535BL keyboard with hot keys. The keyboard works but the hot keys don't. Their technical support gave me a different driver to try and that wouldn't install at all. I haven't heard from their second level technical support. So I tried to reinstall the keyboard driver from the CD that came with the keyboard. That's when I discovered that I couldn't read any CD on either of my CD-ROM drives. I haven't been able to contact MicroInnovations second level support.
The steps I've taken so far without success include:
I checked to make sure that the commercial CDs that I'm using to test with work in my laptop. Then I try to load the commercial CD on my Dell in each of the CD-ROM drives. Autostart doesn't run on either CD-ROM drive on my Dell.
I load the commercial CD into either CD-ROM drive and go to Windows Explorer and click on the drive. I'm asked to load a CD in the drive (which already has a CD in it).
I've uninstalled the drivers for both CD-ROM drives and rebooted. XP reloads the drivers, but no change in behavior.
I've run the MS tool to fix the "upper filters/lower filters" registry problem. The tool reports that I don't have that problem.
The Event Viewer does not show any warnings or errors related to CD drives or drivers.
I ran the MS AutoPlay repair wizard with no change in behavior.
I ran PC Fixer by Digital Support Technology and found nothing.
Dell Dimension 8200
Windows XP Home SP3
1,024 Meg Memory
2-60GB Internal Hard Drives
Samsung DVD-ROM SD-616
Sony DVD R/W DRU-810A
Laser and Ink Jet printers
A ton of applications.
I would really appreciate any suggestions to fix this as I'm out of ideas and I have a headache! Thanks very much!