Norton doesn't find a lot of the newest spyware.. Therefore, please follow the instructions below to install and run full system scan with two free malware removal tools:
Download ALL of the tools below on a friend or family member's, CLEAN computer and copy them to a CD or flash drive, then transfer them to the problem machine. (Yes, it's OK to download and run them on the "problem" machine but many times, the virus/malware will prevent such from happening, therefore, you may need to use a separate, clean computer to download the files..)
First, please download and run the following tool to help allow the removal programs below to run. (courtesy of Grinler at BleepingComputer.com)
There are 4 different versions. If one of them won't run then try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and SuperAntispyware installer and update files from the links below which you've also copied to a CD or flash drive, and transfered to the problem machine. Do NOT restart the computer after running Rkill.
Once downloaded and before transferring Malwarebytes and SuperAntispyware to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Malwarebytes Manual Updater link
Next, install and run a full system scan with the SuperAntispyware program and the manual updater from the links below. As before, you may need to rename the installer file to get the program to install.:
SuperAntispyware Manual Updater
In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder....
Hope this helps.
Using Adobe Photoshop Elements. When I try to print the screen freezes. I was advised to apply the version 5 update for running under Vista but when I down load and try to open the file the sceen starts flashing, Vista's rotating donut starts rolling and shows the message "Internet Explorer has stopped working. A problem caused the program to stop working correctly.Windows will close the program"
The Adobe PSE icon on my desktop has the Windows security shield showing on top.Could this be a Windows security issue? I have removed Windows firewal as I have Norton AV. Had to remove my previous AV as it was creating problems with Adobe PSE.
Adobe forums were unable to help. Using Vista Home Premium on a Dell Inspiron. Help please?