Do yourself a big favor and post the site address as well as a "video" you are experianceing problems with (name or number of it etc..) and we can try it as well. Its no secret that MSn is is MSn's own little world and will never change, at the workplace employers will not even allow msn on their machines. Not all of us can have this attitude and enjoy MSn (I enjoy it) In short MSn in the past can have a problem and a person can go nuts trying to fix the unfixable only to find out 1 hour - 5 days later everything is back to normal. (if you will excuse that expression involving MSn lol)