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Unable to open program or uninstall it

by Susan C. / February 10, 2004 12:26 AM PST

I am running win98se on a HP 6545c. I cannot open a Print Shop program. I keep getting a page saying 'Explorer caused a general protection fault in module KRNL386.EXE at 0001:000075a2'. If I try to uninstall it I get 'DLL. file missing'. Sometime I receive the faults/errors while going into other programs too. I have a lot of documents I cannot open because the program won't open now, is there another way to access them? (I can from another computer which is networked to it but is a major pain). I found a few infected files and cleaned them but still problems. I also have a shutdown problem now-just hangs on last page. Do you recommend reverting back to a older version of IE then reinstall 6.0, (what I have now)? I hate to do a system recovery with my CD.

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"I found a few infected files"
by R. Proffitt Forum moderator / February 10, 2004 12:40 AM PST

Today's plagues not only infect the files but leave changes in the registry that are NOT virus in nature but leave the user reeling under a wave of system problems.

Without exact error messages and the name of the PESTS that had been found, then not much help can be offered.

The shutdown issue can be worked by reading the Shutdown Article at

If this was my machine ALL PESTS and PARASITES are banned with the help of the Anti-Parasite Suite I note at with a note that CWSHREDDER moved to

In closing, we only lose what files we didn't backup.


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Re:Unable to open program or uninstall it
by JenDScot / February 10, 2004 9:26 PM PST

Regardless of how you approach this issue, it will be a pain staking and time consuming process to repair. The improper running program does have to be removed, though you can not uninstall it, you can remove it from the system, it would require deleting the directory from explorer under program files \the program name, then going into regedit, and removing that program's associated entries, along with finally removing it's desktop shortcut (if applicable), and using find files and folders, searching the local hard drive to remove any other files for that program. I have performed this procedure on many occasion with success, for if you do not remove all traces of the program, you will attempt to reinstall the program and get the prior configuration in lieu of windows seeing older associations, and installs it to those configs. An example of this is creative sound blaster sound cards, if all traces are not removed then reboot and reload, the sound card with the old associations will install to the prior configuration, and will produce the same result of not working.

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Re:Thank you, I'll try that!
by Susan C. / February 12, 2004 5:20 AM PST

Thank you, I'll try to do it that way. It doesn't even show up in the add/remove box anymore though the icon is on the desk top. It says I am missing a file to open it and also says I am missing a file to uninstall it. I tried to install a newer version of the program, and it starts out saying it must remove the older one (the corrupt one), I click O.K. but nothing happens and it just exits set up. This is a very large program with a lot of clip art (Print Shop 15) so hopefully it isn't going to take forever to do it. I really do appreciate your help.

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Re:Re:Thank you, I'll try that!
by Susan C. / March 2, 2004 7:46 AM PST

Thank you, it worked and I was able to re-install my program while keeping all my files. I really appreciate having you tech people to come to!!

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