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Computer Help forum

General discussion

unable to open picture in photoshop

by jrbevans / January 22, 2008 10:55 PM PST

I downloaded pictures from my photo card onto my computer the way I always do. However now when I try to open the pictures in photoshop I get the error message "could not complete your request ecause the file is locked. Use the Properties command in the windows explorer to unlock the file.
So far I have tried unchecking read only; this did not have any effect
I tried opening the file in microsoft photo editor as well
I tried rename, move, copy and all give the same message access denied
I really need these pictures for a publication
Unfortunately I deleted them from the card.
I have windows xp and photoshop cs3
I hope someone can help me

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Tried Taking 'Ownership'?
by Grif Thomas Forum moderator / January 23, 2008 1:23 AM PST

First, if you're not already, perform the changes as an admin login.

Next, I hope the files haven't become corrupted during the import process.

Next, browse to drive:\Documents and Settings\username and then take ownership of the file, being sure to check the box to take ownership of all subfolders and their contents. See the link for procedures for "owning" the files:

Hope this helps.


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Thank you thank you
by jrbevans / January 23, 2008 5:39 AM PST

I tried the take ownership of a folder instructions that you sent and it worked!!!
Yeah I can't tell you how much it means to me to have this problem solved.
It is terrific to know that I can go somewhere and there are people who know how to solve these problems.
Thanks again
I am now working on editing them and getting them into the paper.

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Also try
by PudgyOne / January 23, 2008 4:46 AM PST

right click on the picture

left click on open with(use open if open with is not there)

right click on Internet Explorer(make sure the box is unchecked)

The picture should open in Internet Explorer.

Now right click on the picture/save picture as/

Try to save it as a jpeg. If the option is NOT there, then save it as a bitmap.

Now open the bitmap or jpeg with Photoshop. Save it as jpeg or whatever extension you want.


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thank you
by jrbevans / January 23, 2008 5:41 AM PST
In reply to: Also try

I didn't get a chance to try your solution because I got busy with the first one, but I will definitely keep this in mind if I have other issues.
Thanks for taking the time to help out!

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Just remeber
by PudgyOne / January 23, 2008 5:44 AM PST
In reply to: thank you

wait a few days to delete the pictures from the camera.

This may be stupid but, did you ever format the card in the camera? If it was a new disk, I wonder if that caused some of the problems.


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