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General discussion

unable to open hyperlinks in emails with Outlook

by condorlips Feb 7, 2009 1:21PM PST

since late December or early January, have been unable to open any hyperlinks in any emails in my Microsoft Outlook and have Vista. When I click on any hyperlink it says "General Failure The URL was:-------- Application not found". I have not changed any security settings. Ran a system check on Outlook and evcerything looked fine. Re-started after trying various checks. Am wondering if something changed with an update? It's getting very frustrating. Any suggestions would be most appreciated!
PS it also says this on my desktop, when I click on my Weather (gadgets) icon for my city.

Discussion is locked

9 Posts
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What if...
by FrankQC Feb 7, 2009 1:54PM PST

Instead of clicking on the hyperlinks you just copy and paste them into your browser?

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re: copying and paste on browser answer
by condorlips Feb 7, 2009 10:35PM PST

I have been copying and pasting all the hyperlinks on the browser, but that is getting really old! I would really like to fix the problem! (And certain hyperlinks-eg;Barnes and Noble coupons won't print, and cannot get them from the link that is copied.)

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Try
by r. proffitt Forum moderator Feb 7, 2009 10:49PM PST
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re; troubleshooting hyperlink problem
by condorlips Feb 7, 2009 11:33PM PST

I am not techy- but this is what I've tried-
Ran office diagnostics in outlook
checked disabled items (no changes were made)
compared my security settings (with a friend who has Vista and who is not having problems with the hyperlinks)- no differences
Tools in Outlook- Trust Center- no changes, permits downloads
Options - no changes
AVG Anti Virus- All Active and ran a check without problems
When I checked Outlook Help (Online) it says "error Launching Browser- (which might relate back to the hyperlink problem?)

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This is a techy issue.
by r. proffitt Forum moderator Feb 8, 2009 1:37AM PST

The link I provided gave you more to try.

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thanks for the site-fixed the hyperlink problem!
by condorlips Feb 8, 2009 3:12AM PST

the first one(Internet explorer-tools-internet options-make default) fixed the problem, so I didn't venture further. Appreciate the answer!

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(NT) Glad it helped.
by r. proffitt Forum moderator Feb 8, 2009 8:59AM PST
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Re: hyperlink problems
by Kees Bakker Feb 7, 2009 11:40PM PST

You don't tell what browser you have. Could be Internet Explorer, Firefox or Opera (or even all three, with one of them being the default).

Assuming you only have IE, try IEFIX from http://windowsxp.mvps.org/IEFIX.htm

Kees

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thanks for reply
by condorlips Feb 8, 2009 3:16AM PST

yes- I do have Internet Explorer, see posting above- thanks for the help!

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