Office & Productivity Software forum

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Unable to open 2 message windows in Outlook 2007

by wranglerspace / May 7, 2010 7:11 AM PDT

Hello, we have come across this issue has we have started to roll out Office 2007 in our organization.

We are running Windows XP with Office 2007. The issue is this.

If I am in Word 2007 and click on the Office Button > Send > email, a new Outlook message window appears with the Word document as an attachment. IF I want to copy that attachment to another new message window, I am unable to click on New in Outlook to open a 2nd message window. ( I would have to close the window with the attachment before I could open another new window).

Now some people have suggested to just right click and copy the attachment from that message window, then close it, then open a new one and paste.. The problem with that is the attachment will not paste into the new message window

Very strange, haven't found much help online yet but we are seeing it come up more and more now..

any help would be very much appreciative..

Kevin

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That doesn't seem to be a bug
by MarkFlax Forum moderator / May 7, 2010 8:56 PM PDT

but looks like normal behaviour to me.

You are asking Word to send a document as an email attachment to an email recipient. Word is waiting for you to respond and so blocks any other action.

Why not send that email, then repeat the process for the next one?

Mark

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We have suggested that..
by wranglerspace / May 10, 2010 4:34 AM PDT

For them to just send one, then repeat,, but for some reason, this is how they want to do it...

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Has it ever worked?
by MarkFlax Forum moderator / May 10, 2010 5:57 AM PDT

If not, then you are looking at a re-write of the code that makes up Word. I wouldn't expect that any time soon.

If it has worked before, then what has changed since then? That might be a clue.

Is there a workaround to this? If what they want to do is simply send the document as an attachment to more than one recipient, can they add the other email recipients to that one email message?

Mark

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