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Resolved Question

Unable to make videos full screen

May 26, 2017 1:20PM PDT

I haven't seen this question posed before in the forms and if there is I couldn't find it so apologies in advance.

I have three monitors hooked up to my graphics card and whenever I attempt to make a video full screen on either monitor one or monitor to the screen flickers, freezes as my computer slows to a crawl. I just reformatted the operating system so there should be no problem in regards to malware. I've included my system specs below.

Monitor 1
Name ROG PG278Q on NVIDIA TITAN X (Pascal)
Current Resolution 2560x1440 pixels
Work Resolution 2560x1400 pixels
State Enabled
Multiple displays Extended, Primary, Enabled
Monitor Width 2560
Monitor Height 1440
Monitor BPP 32 bits per pixel
Monitor Frequency 59 Hz
Device \\.\DISPLAY1\Monitor0
Monitor 2
Name ROG PG27AQ on NVIDIA TITAN X (Pascal)
Current Resolution 2560x1440 pixels
Work Resolution 2560x1400 pixels
State Enabled
Multiple displays Extended, Secondary, Enabled
Monitor Width 2560
Monitor Height 1440
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY2\Monitor0
Monitor 3
Name ROG PG27AQ on NVIDIA TITAN X (Pascal)
Current Resolution 2560x1440 pixels
Work Resolution 2560x1400 pixels
State Enabled
Multiple displays Extended, Secondary, Enabled
Monitor Width 2560
Monitor Height 1440
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY3\Monitor0

NVIDIA TITAN X (Pascal)
Manufacturer NVIDIA
Model TITAN X (Pascal)
Device ID 10DE-1B00
Revision A2
Subvendor NVIDIA (10DE)
Current Performance Level Level 4
Current GPU Clock 569 MHz
Current Memory Clock 5005 MHz
Current Shader Clock 5005 MHz
Voltage 569.500 V
Bus Interface PCI Express x8
Temperature 57 °C
Driver version 22.21.13.8233
BIOS Version 86.02.15.00.01
Memory 4095 MB

Discussion is locked

Neer94 has chosen the best answer to their question. View answer

Best Answer

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Titan x
May 26, 2017 3:10PM PDT

If I'm looking at the proper gpu it shows 12GB ram.
How come you show 4GB?

What happens if you only have one monitor connected, can you then go full screen with no lag?

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One monitor is fine
May 26, 2017 4:24PM PDT

Correct, if 1 monitor is connected there is no issue

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Sounds like a driver bug.
May 26, 2017 4:37PM PDT

Time to report it if your drivers are current.

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Speccy time
May 26, 2017 7:23PM PDT
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Speccy
May 26, 2017 11:40PM PDT
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Specs
May 27, 2017 5:52AM PDT

Grab a copy of gpu-z and see what it says about the vram amount.

It looks like you have the video card in the wrong slot.
Move it to slot 0 the x16 slot.

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Glich in Speecy?
May 27, 2017 8:01AM PDT

GPU-Z says I'm running 12288 MB (12 GB)

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Switched to a x16 interface
May 27, 2017 11:16AM PDT

Switched to a x16 pcie interface without any effect on the issue,

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It's just a thing to check off on a long list.
May 27, 2017 11:24AM PDT

I wasn't clear about the Web Speccy reading. There's a lot going on in that report. Before I start is there more story? Like is there some remote support you are using at the same time as your discussion here?

Why I ask is the old too many cooks issue.

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PS. I asked why it was in that slot.
May 27, 2017 11:25AM PDT

It may reveal how you got here.

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Remote Support
May 27, 2017 1:27PM PDT

No, I use ConnectWise for work. I am not contacting any third party support.

Thanks for the advice on the PCIe slot. I didn't notice that when I was building the machine. Really stupid mistake lol.

Anything else you can think of? I'm really scratching my head with this issue. I'm thinking of just rolling back the video driver and seeing if that works later tonight.

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Those remote control apps.
May 27, 2017 1:34PM PDT

Can interfere with video modes. There's a lot to digest from the Web Speccy so can you try cleaning it up a bit and post a fresh speccy?

Then I'll read it again. Nothing popped out as "that's it." So I can only read it and share what I would change. You know your machine better than me so if ConnectWise or another thing is required, I won't know that.

Outside of remote control apps, the video driver is often the cause. That is, these are not bug free as the makers issue new ones quite often.

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Ram
May 27, 2017 2:37PM PDT

Do you have that ram installed in the proper slots to enable quad channel?
Looks like a1,b1,c1,d1.

Trying to drive three 4k monitors is going to take a lot of muscle.

Grab a copy of cpu-z and see what it has to say about that ram.

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4K is like that.
May 27, 2017 2:46PM PDT

I worry they have exceeded some GPU limits. The single display seems to confirm it's that or the driver issue. In either case, back to the GPU maker to confirm.

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Yup
May 27, 2017 3:05PM PDT

Just making the list smaller.

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Downscaling
May 27, 2017 4:36PM PDT

I'm downscaling to 2560 x 1440 on all monitors.

I'm going to try older drivers when I get home later today

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It's still more work than 1080.
May 27, 2017 4:41PM PDT

The killer here so far is that it worked with 1 (or 2?) monitors. That's either a driver problem or well, I'm going with driver problems.

Time to find Nvidia's own support forum if you can't call the card maker.

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Contacted Nvidia
May 28, 2017 2:36AM PDT

I contacted Nvidia support. Looks like the issue was related to G-Sync.
I disabled G-Sync and videos are playing back fine now. Thanks for your guys help!

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Answer
Nothing looks wrong there.
May 26, 2017 1:36PM PDT

Talk to this PC's maker about drivers and more after a clean OS install. We know that no Windows to date gets that done for us.

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Answer
What is this ConnectWise?
May 27, 2017 8:34AM PDT

It's nothing I've seen needed.

Also, why is the video card in the x8 slot instead of the preferred x16 slot?

There's a lot going on in the Speccy. Is there some story about remote support that didn't work out?