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Unable to keep program pages open

by dbarnett / February 8, 2004 4:06 AM PST

Dell XPS 600, P-III, 768 mb RAM, Win XP HE (SP1) (upgrade from Win98se) dial-up connection.
I am trying to troubleshoot my Dad?s computer, it boots ok however when you attempt to open IE 6, the page appears momentarily then disappears. The same thing happens when I try to open control panel, dial up connection and other programs. The computer appears to ?mini-boot? i.e. all icons and the task-bar disappear then re-appear as if rebooting. This started after a grandson was surfing (porno sites) the internet. I performed a virus scan (NAV corporate edition) found a couple of Trojans; disabled sys restore, deleted the virus and rebooted. Rescanned and found no more virus but the problem still exists. Any ideas where else to check. I am not a tech but I am fairly comfortable working on my own computers. Thanks to all

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Post in the Security Forum.
by R. Proffitt Forum moderator / February 8, 2004 4:38 AM PST

A recent virus closes applications on launch to make removal difficult. If I remember, the STINGER program shot this one dead.

But be aware that not all virus scanners are finding the bug, so don't assume it's gone.

Bob

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dbarnett, Please Try This...
by Grif Thomas Forum moderator / February 8, 2004 12:11 PM PST

Download this registry fix from McAfee to your desktop. If the problem is just the executable files, which is a common problem with Trojans, this should fix the problem. Before using the file, please make a backup of the registry using the instructions below:

Undo.reg File for Cleaning Up Trojans
http://download.nai.com/products/MCAFEE-AVERT/stand_alone/undo.reg

IF YOU HAVE NEVER DONE THIS BEFORE, BE CAREFUL. You can delete other start up programs by following this path to the Registry. First, make a backup of the Registry. Click on Start-Run. When the box opens type in "Regedit" (without the quotes). Click Ok. When the Registry Editor window opens, Click on Registry in the upper left corner of the window, choose "Export Registry File". When the next window opens, be sure of the location where you are saving it to (I always save it to the desktop.), and give the file a name like "Backup". Click "Save". You now have a backup registry that can be double clicked and will replace the new one you?re going to make, IF you make any deletions you don't like.
________________

Once the "Undo.reg" file is downloaded to your destkop, double click on the file and it will merge with the registry to "Undo" the damage done by the Trojan.

If the file above fixes the problem, then make sure to delete the "Backup.reg" file that was saved to your desktop.

Hope this helps.

Grif

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Sysfader
by msmiz / March 28, 2009 1:36 AM PDT

Ok thanks. I'll give a try and let you know what happens.

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