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Question

unable to install programs

by Jun 27, 2014 2:11AM PDT

I have been having trouble for some time installing programs, these programs are not of one type they can any type for instance I have just been trying to install Draftsight
from Dassault Systems I downloaded it from their, site saved it, and proceeded to install it but it gets to the section where the program is gathering info then freezes, so the next thing I did was to reboot in safe mode as I had saved it therefore didn't need a Wi-Fi connection proceeded to try and install it again this time I got a bit further then it stopped with an error when it was loading files, I have had the same problems with other programs since reinstalling W8.1, it seems as though something is blocking the installations I thought it might be the firewall (this is managed by Norton) what do you folk think?

Discussion is locked

6 Posts
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Answer
That's Norton for ya !
by Jun 27, 2014 2:14AM PDT

Try disabling Norton and installing if you're sure it's not being blocked because a virus is being detected

Digger

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Installing
by grawhib Jun 27, 2014 8:24AM PDT

I will try that, no I am sure I have no viruses as I have malware bytes and Norton active, should have thought of that

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unable to install
by grawhib Jul 10, 2014 11:12PM PDT

this problem still persists, I have emaile Dassult Systems and they have responded to say that they are looking into it if they identifie the problem it will most likely be the answer to the other programs

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install problem
by grawhib Jul 14, 2014 12:49AM PDT

I have just been onto Microsoft chat with my problem, they were as usefull as a chocolate teapot hardly started chatting before I was transfered to a "Tech team" were they wanted money, as the problem is with a Microsoft product I thought it a bit strong treating it like this, Microsoft Windows 8.1 is rubbish, but then you knew that already

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installation
by grawhib Jul 13, 2014 9:47PM PDT

have done, just re posted the question

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No troubles with
by itsdigger Jul 14, 2014 2:08AM PDT

8.1 here, I think it's great . If you have disabled Norton and the problem is still present I would have to defer to the Pro's .

Digger

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