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General discussion

Unable to hibernate or standby - no one has been able to solve!

Feb 17, 2004 6:39AM PST

Hi I have a sony Vio notebook running XP - got a year ago and recently can hibernate it or put it on standby - when I go to the shut down or restart menu standby is shaded - when going to the power options and selecting hibernate or standby after selecting it and opening up the power option again it atomatically goes back to "do nothing..."

Any questions or advice?

Discussion is locked

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Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 7:31AM PST

Go to the computer's BIOS and check whether APM is still enabled.

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Re:Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 8:25AM PST

how do I go to the computers bios - thanks for the response!

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Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 8:42AM PST
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Re:Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 10:06AM PST

APM - what does that stand for - I cant find anything through the bios (utilities) that says APM, ANP, A - anything - Am I in the wrong place? Thank you for you help so far!

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Re:Re:Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 11:01AM PST

APM=Advanced Power Management. Inside there are settings to enable hibernation, standby, when and how, etc..Look also for 'equivalent' entries like 'Power Management'. If you cannot find anything at BIOS, it may be at Program Files under, for example, 'Notebook Management', 'Power Management', 'Battery Management' or the like....Check at the start menu, Control Panel...

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Re:Re:Re:Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 11:05AM PST

Yeah - I've tried that - I can select it - doesnt work and when I open it up again it is deselected.
I run a virus checker through safe mode - sony says to restore the whole system - sounds like they are little lazy - If you have any other information that would be great! thanks for the the responses so quickly!

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Re:Re:Re:Re:Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 12:04PM PST

How long has it been since the problem started ? Are you able to use 'System Restore' or at the boot menu (F8 while booting up), '....last good configuratioon....' ?

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Re:Re:Re:Re:Re:Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 9:21PM PST

Here is the solution, enter safe mode from the F8 keystroke on boot up. Go into your control panel into your power management settings, and UNCHECK HIBERNATE! This program has BEEN a problem in some systems, and does not work effectively in all of them, it is just best to disable that feature, and set your power management features up from the first tab, I have my monitor and hard drives using power management, and have no difficulty, without ANY hibernate support. I have known from many end users that could not wake their systems from hibernate from enabling that function. Unless you really are good at configuring power management, it would be best to leave it off.

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Re:Re:Re:Re:Re:Re:Re:Unable to hibernate or standby - no one has been able to solve!
Feb 17, 2004 10:31PM PST

PayNe was able to go into hibernation previously, but cannot do so now. We are trying to find ways to solve the problem, so it is useless to suggest to have hibernation disabled. It is ture that some have issues with hibernation on some machines, and some not. We may never know why. The last resort to solving the peoblem may well be to backup important files and then to reinstall the OS.

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Part I.
Feb 17, 2004 10:58PM PST

1. The article [Q314088] describes the process used by Windows to enable and install Advanced Configuration and Power Interface (ACPI) functionality. An ACPI system consists of a series of 10 tables that define which devices are present on the system and what their capabilities are as to configuration and power management that are built by the system BIOS at startup. When the computer starts, the system BIOS looks for specific entries in two of these tables, 1) the Fixed ACPI Description table [FACP] and 2) the Root System Description table [RSDT] to determine whether the system is ACPI-compliant. Information is extracted from these tables in the form of an OEM ID, OEM TABLE ID, OEM REVISION and CREATOR REVISION. If these tables are not present or if the information in those four descriptors is invalid, the system is assumed not to be ACPI-compliant and the legacy hardware abstraction layer (HAL) is installed.

2. If APM was not enabled during the installation of Windows, either the computer's BIOS was on the disable APM list or it is not listed on the auto-enable APM list. Apmstat.exe (a tool included with the Windows Support Tools on the operating system CD) can be used to determine if either is the case. At the command prompt, type pmstat, and then press Enter.

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Re:Part II.
Feb 17, 2004 10:59PM PST

a. If a reports is rendered that an APM BIOS is known to be incompatible or that an APM BIOS is known to have problems, do not attempt to force WinXP Setup to install the APM support. Doing so could cause the computer to behave erratically and even lose data. Also, if it is determined that an APM BIOS is incompatible, make sure the option for APM is disabled in the BIOS.

b. If it is reported that an APM BIOS is not known to be compatible or it is not known to be incompatible, APM might still be used but the user must enable and ensure the configuration of the APM options so that it works properly.

c. To verify that APM support is installed on a computer:

(1) In the Control Panel click Performance, Maintenance, System, Hardware tab, and then click Device Manager.

(2) On the View menu, click Show hidden devices.

(3) If NT Apm/Legacy Support is listed in the details pane, APM support is installed.