There are far too many web pages on making this bootable CD/USB/DVD and since we are just exploring drives plus the copy routine is the same as Windows Explorer, folk seem to get their stuff out with ease.
After my Vaio CRASHED I NEED to access, if they are still there program files BEFORE I refresh/restore/etc. but I cannot find the Vaio on the network (it will update Win Defender, so it must still connect to the Internet.
I cannot find Win. Explorer to search the laptop's HD for the hidden files and I cannot access/find the laptop via other computers on the network in hopes of being able to find and SAVE the profiles / data files.
I DARE NOT refresh - restore - etc. I 'tried' backup an error message pops up. Connect to a another computer/friend displays an error message as well.
This CNET forum has been the ONLY one people actually 'bother' to respond on. THANKS
Please know = understand I know just enough to be dangerous, so please try to speak simple English vs. computer - geek talk.
Be WELL 'n be SAFE!