Unable to find Vaio on network - cannot access Win Explorer

After my Vaio CRASHED I NEED to access, if they are still there program files BEFORE I refresh/restore/etc. but I cannot find the Vaio on the network (it will update Win Defender, so it must still connect to the Internet.

I cannot find Win. Explorer to search the laptop's HD for the hidden files and I cannot access/find the laptop via other computers on the network in hopes of being able to find and SAVE the profiles / data files.

I DARE NOT refresh - restore - etc. I 'tried' backup an error message pops up. Connect to a another computer/friend displays an error message as well.

This CNET forum has been the ONLY one people actually 'bother' to respond on. THANKS

Please know = understand I know just enough to be dangerous, so please try to speak simple English vs. computer - geek talk.

Be WELL 'n be SAFE!


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If you need to get at the files, read this old advice. was a few years back and the message is still the same. No need to install or learn Linux. just explore around and copy out what you need to get out.

There are far too many web pages on making this bootable CD/USB/DVD and since we are just exploring drives plus the copy routine is the same as Windows Explorer, folk seem to get their stuff out with ease.
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Okay, I am 'brain dead' (at least regarding computers)

R. Proffit,

Again thanks, but I must be BRAIN dead. I downloaded the file. I burned it to a CD (I thought/tried). grrr When it did not 'work' I put the CD in this desktop's CD/DVD drive and apparently the .iso file is STILL an .iso file.

The Vaio displays the following three messages when it boots:
'There are important Win. Update files ......'
"WINDOWS SCRIPT HOST Loading your settings failed (access denied)"
"Vaio Gate has stopped working"

IF I trusted either of the two local computer 'repair shops' to TRY to save/recover my data, I've now spent enough HOURS, effort, & worry, I'd pay, but I do not / can't trust them to 'try'.

I checked for 'restore' points (once I found them). ALL I can find seem to be AFTER the CRASH.

Any other ideas-suggested 'solution' which do NOT require a degree in computer science?

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You must burn the "image" to the disc
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Next ? option ? ... Rescue - Restore Vaio SVE17122CXB

I've not been able to locate any pre CRASH files in the directory tree, but I do see some earlier dates so I'd prefer to purchase a new HD and try to find - RESCUE data after the Vaio is recovered - restored.

'Restore' this Vaio laptop, model SVE17122CXB from it's recovery-restore partition (Vaio Care will NOT load). So do I purchase the proper recovery DVD(s) ASAP from SONY ? accessories ? when I cannot even find a way to enter my model number on SONY's accessory site. The instructions I have found are for Win VISTA, NOT 8 / 8.1.

I would like to 'think' the prior data is still on the HD and am willing to purchase a new one AS LONG AS the recovery-restore DVD(s) will 'work' on a new (empty) HD.

I am NOT a computer nerd, let alone a geek, so please keep things simple and specific for Win 8.1 OS and my Vaio model!


Video Lady

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Looks like a standard SATA laptop HDD here.

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