We need you to explain why the unable since we can't assume your procedures. Also consider:

1. As an additional troubleshooting option, you can configure your system to write an entry in the System Event Log when a STOP message occurs. To enable STOP message Event Log reporting:

a. In Control Panel, click Performance and Maintenance, System, Advanced and then in the Startup and Recovery box, click Settings.

b. In System Failure, verify that the "Write an event to the system log" check box is marked.

2. When a STOP error occurs, Windows displays a STOP message related to the problem, followed generally by one of two events:

? Windows XP Professional becomes unresponsive.

? Windows XP Professional restarts your system.


a. If Windows restarts the system immediately after a STOP message you might not be able to record STOP message information quickly enough. You should disabling this behavior if you want to record STOP message details before using recovery options such as "Driver Rollback", "System Restore", or "Recovery" since this information could be helpful to analyze the root causes after addressing the symptom(s) of a problem. To disable unexpected restarts caused by STOP errors:

(1) In Control Panel, click Performance and Maintenance, System, Advanced and then in the Startup and Recovery box, click Settings.

(2) Click to clear the "Automatically restart" check box.