Samsung forum

Question

Unable to display 1080p on UN75H7150, only 720p?

by bcnul8tr / January 16, 2015 10:50 AM PST

So I bought a brand new un75h7150 TV. Just hooked it up, but I am only seeing TV Channels in 720p, and not in 1080p? I Have two other tv's in the house, and they both display in 1080p. I tried changing the HDMI cable, but that did nothing, I also tried changing the cable box with one of the other tv's just to make sure that wasn't the problem and it wasn't. I tried all the HDMI connections on the back of the tv, and that did not fix the issue. When I turn the TV on it shows HDMI in the top left and 1280X720 60. On my other Samsung TV it shows as 1920X1080 60, as does our small Toshiba tv? I tried resetting the tv back to factory settings but that did nothing. I have also noted using You Tube, from a web browser, the highest resolution I could select is 720p. Am I missing something?

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All Answers

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Answer
Looks 1080p to me.
by R. Proffitt Forum moderator / January 16, 2015 10:53 AM PST
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Answer
720p instead of 1080p
by bcnul8tr / January 16, 2015 11:36 AM PST

The Source is an Eastlink Cable box, that outputs 1080P, My other Samsung tv (un60es8000 with 2014 Evolution Kit) displays 1920X1080, as does the Toshiba when I connect them to the box and not 1280X720 as this one is displaying on the top left. I have used the same HDMI cable, and same cable box on all TV's as a test.

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Call both suppliers.
by R. Proffitt Forum moderator / January 16, 2015 11:40 AM PST
In reply to: 720p instead of 1080p

There have been instances of folk finding an incompatible cable box.

I don't see any indication you tried other sources. (hint, that's what I do as a test.)
Bob

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test?
by bcnul8tr / January 16, 2015 11:49 AM PST
In reply to: Call both suppliers.

Well I will try and borrow a friends Blu-ray player tomorrow and try that. I suppose I could plug in my laptop as well and see if that works.

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