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General discussion

Unable to create printing

Jan 9, 2014 7:04PM PST

Hi,

I work in a company of 10 - 20 ppl. I need to configure a printer for one computer which runs Windows XP.

I have tried everything possible, but it still does not work. When I click on print, the sound of the printer starting can be heard, but finally nothing prints.

These are the steps I have taken :

1) Click Start and select Printers and Faxes.
2) Under Printer Tasks, click Add a Printer. Click Next.
3) Select the Local Printer attached to this computer radio button.
4) Uncheck the Automatically detect and install my Plug and Play printer check box.
5) Click Next.
6) Select the Create New Port radio button.
7) From the Type of port: drop down list choose Standard TCP/IP Port. Click Next.Click Next.
Note: You will now be prompted for 2 items: the Printer Name or IP Address and the Port Name. The 1st item is the Static IP address that has been assigned to the device. The 2nd item may be edited by you or left alone.
Cool In the Printer Name or IP Address box, enter the IP Address of the device.
9) In the Port Name box, you may leave the default or edit. Ex: Port names can't have spaces. They should be short but descriptive.
10) Click Next. Click Finish.
11) If Step 10 completed successfully, you are now ready to install the driver.
12) Choose your driver. Click Next.
Note: If you are prompted to replace or keep existing driver, click on Keep Existing Driver. Click Next.
13) Edit the Printer Name if needed.
14) If you want this to be the default printer, click Yes. If not, click No. Then click Next.
15) Select the Do not share this printer radio button. Click Next.
16) Leave the Print a test page (recommended) button checked. Click Finish.

Please help me resolve this issue.

Discussion is locked

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Re: printing
Jan 9, 2014 7:11PM PST

Can you tell more about the printer:
- connection (parallel port, USB, networked on another PC, networked via router or switch, wired/wireless)
- what make/model
- where did the driver come from

Kees

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Re:printing
Jan 12, 2014 6:24PM PST

Connection : networked via a switch
Make/Model : TOSHIBA e-STUDIO4520CSeriesPCL6
Driver : From a DVD

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Re: printer
Jan 12, 2014 6:36PM PST

- XP driver?
- succesfully installed?
- correct IP-address?
- printer self test (if present) OK?
- status and properties of printer (right click in Start>Printers) all OK?
- any error message when printing testpage or normal page?
- firewall settings OK?

Kees

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Re:printer
Jan 14, 2014 12:51PM PST

-XP driver as in the printer driver - reinstalled it successfully
-IP address - correct - double-checked
-Printer self-test - does not work
-Status and properties of printers all OK
-No error message when printing test page but test page does not print.
Tried to print a normal page - (Notepad item) - it worked, so I assumed printing worked, but actually it did not when tried to print another sheet - an email.
-firewall settings - as in - it should be off??

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Re: printer
Jan 15, 2014 5:55AM PST

So:
1. test page does not print.
2. text file print from Notepad does print
3. email from (you forgot to tell what program) does not print

#2 shows there is connection and the printer works. So it's kind of mystery.

I'd try the same printer connected wired. Then another printer connected wired. Then, if possible, another printer wireless. All just as experiment.

Kees

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Re:printer
Jan 15, 2014 10:48AM PST

Surprisingly, now I test printed again, and it worked!
Previously, the user did not have Administrator privileges. I added him as Administrator, and then shutdown the computer.
He powered on the computer the next day to print something, it still did not work.
But today, after I tried, it worked.

So is it because I did not reboot the computer, that the changes did not take effect, and therefore he could not print??

******Also, another question, how come he could log into the computer all this time, without his name in the Administrator group??

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windows is not like linux
Jan 15, 2014 4:04PM PST

you should always reboot windows after loading drivers.

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Re:printer
Jan 15, 2014 4:25PM PST

If it was because I did not reboot the pc after installing the driver, then how come I could print a test sheet from the admin account of the domain?

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weird things happen
Jan 15, 2014 5:14PM PST

I've loaded other softwares and had them partly work and then parts of it not work and remembered I needed to reboot, and windows also reminded of needing to do that too.

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RE:printer
Jan 19, 2014 8:08PM PST

Now printing works.

I have another issue with this computer, whereby there is an old version of firefox installed, which just cannot be deleted. I tried many ways, but still failed.

The error when I get when I go directly to the folder to delete Firefox is :

Cannot delete .autoreg : Access is denied.
Make sure the disk is not full or write-protected & that the file is not currently in use.

Some of the solutions I tried was to :
-Use Unlocker. However, when I download the CNET installer, it needs internet connection, and when I run the CNET downloader to install the Unlocker, it says no internet connection. This is probably because of the security settings our company has set so that we cannot access outside internet. To use any browser, we go through the proxy credentials.
-Uncheck all the attributes of the folder, like read only, and then launch command prompt.
Then I launch the Task Manager to remove the explorer.exe process. Once this is done, I run the command :

U:\> rmdir /s /q "C:\Program Files\Mozilla Firefox"

It then lists many files and folder with Access is denied at the end of each line.

Also, I wonder, why does the cmd launch with U: instead of the conventional C: by default?

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networked drive letter
Jan 20, 2014 3:22AM PST

"Then I launch the Task Manager to remove the explorer.exe process. Once this is done, I run the command :
U:\> rmdir /s /q "C:\Program Files\Mozilla Firefox"
It then lists many files and folder with Access is denied at the end of each line.
Also, I wonder, why does the cmd launch with U: instead of the conventional C: by default?"


I might be wrong, but appears like the folder you want to delete is actually on some other computer on the network and you have a drive letter mapped to it.
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RE:networked drive letter
Jan 20, 2014 11:01AM PST

I finally resolved this problem.
I remember adding the user in the Administrator group. But for some reason, his name was not in that group anymore. This I believe was one of the reasons for this problem.

I logged in as the domain administrator, unchecked all attributes on that folder, which was read only, and then deleted the folder, and it worked. Apparently, only the domain administrator has access to this folder.

Then I removed the shortcut for Mozilla on the desktop. I receive a message saying that if I delete the shortcut, it will not remove the whole folder. Therefore, to remove the whole folder, I had to go to Control Panel > Add or Remove Programs > Choose Mozilla Firefox (the old version) > Click on remove.

After all these steps, the old version of Mozilla was fully removed from the system.