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Unable to connect to the internet

by rjkohl / November 16, 2008 12:17 AM PST

I have 2 computers connected to Linksys Wireles router (they are wired though not wireless). I have DSL by ATT/Yahoo.

Just recently 1 computer will not connect to the internet. It shows sending/receiving packets. When try to access internet, it just comes up with generic "The Page Could Not Be Displayed" message.

I am a novice at networking. I have called ATT/Yahoo support (no luck of course. I have unhooked router and hooked straight into computer. (what I did for one computer, I did for the other just to double check. The one that worked continued to connect and the other one not. So I know the router is good (changed to connect wireless and with other ports on the router and still not connect).

Any tips from those more knowledgeable?????????

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So you have a machine that won't connect?
by R. Proffitt Forum moderator / November 16, 2008 12:43 AM PST

Let's see what details about that machine are in your post. Sorry I can't find what make, model, OS and any story other than "it doesn't work." Yes you verified "it doesn't work" by moving it off the router.

Since no OS or much else to work with where to start but to have you reload the machine from it's Restore CDs? Maybe we could avoid that with more detail.
Bob

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RE; So you have a machine that won't connect?
by rjkohl / November 16, 2008 1:13 AM PST

XP on Emachines C2825

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Here's the reset for the XP "winsock"
by R. Proffitt Forum moderator / November 16, 2008 1:27 AM PST

Try http://support.microsoft.com/kb/299357

If that fails be sure to examine your firewall settings. Sometimes I find an owner with MAXIMUM protection on a firewall. What they didn't read was that blocks all internet access.

In closing, thanks for the OS detail but more details would help. The more you tell the more likely we can avoid a reinstall from the restore CD.
Bob

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RE: Here's the reset for the XP "winsock"
by rjkohl / November 17, 2008 11:03 AM PST

OK tried the patch and was sure to designate was for a different computer and followed instructions. Did not seem like it worked. The sample report that MS showed was much longer than report I got. I did save report though.
I have also saved report generated when I used the Diagnose Connection Problems on the tool menu.
I turned off the firewall and it did not change the outcome. I feel like there is some setting that I need to change but I do not know where to look

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Got it.
by R. Proffitt Forum moderator / November 17, 2008 11:13 AM PST

Sorry but review the above posts and see if you can tell more about the machine such as asked by the words in red. Tell us what you think has failed other than "it doesn't connect."
Bob

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