Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Unable to connect to internet

by Aug 11, 2011 9:12PM PDT

Hi folks. After some years my computer had become slow and hangy, also it seemed that it had been crashing and rebooting if I left it for extended periods as sometimes I'd come back to find all programes closed down.

So, I decided to format and reinstall XP. That went ok, and the updates too.

My problem is that now sometimes (one in ten?) when I try to connect to the internet, it won't. IE opens... the 'Dial Up Connection' box appears, but it's unable to make a connection. My USB modem appears to be working fine though as the light in my Taskbar is green as it should be. I can also carry on using other programes ok, the computer is still running. In playing I've found if I unplug the modem USB lead at this time the computer crashes to a blue screen. If I unplug it after it's made a connection though, I get no crash.

Parts of 'WhoCrashed' are below. Any help on my next step please?

windows version: Windows XP Service Pack 3, 5.1, build: 2600 windows dir: C:\WINDOWS CPU: GenuineIntel Intel(R) Pentium(R) D CPU 2.80GHz Intel586, level: 15 2 logical processors, active mask: 3 RAM: 2145955840 total VM: 2147352576, free: 2041454592

On Thu 11/08/2011 09:10:35 GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\Mini081111-01.dmp This was probably caused by the following module: adiusbaw.sys (adiusbaw+0x641Cool Bugcheck code: 0xC2 (0x7, 0xCD4, 0xE000D, 0xFFFFFFFF8A5DE880) Error: BAD_POOL_CALLER file path: C:\WINDOWS\system32\drivers\adiusbaw.sys product: ADSL USB WAN Driver company: Analog Devices Inc. description: ADSL USB Driver Bug check description: This indicates that the current thread is making a bad pool request. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: adiusbaw.sys (ADSL USB Driver, Analog Devices Inc.). Google query: adiusbaw.sys Analog Devices Inc. BAD_POOL_CALLER

On Wed 10/08/2011 00:03:50 GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\Mini081011-02.dmp This was probably caused by the following module: adiusbaw.sys (adiusbaw+0x641Cool Bugcheck code: 0x19 (0x20, 0xFFFFFFFF895890D0, 0xFFFFFFFF89589A98, 0xFFFFFFFF8939346Cool Error: BAD_POOL_HEADER file path: C:\WINDOWS\system32\drivers\adiusbaw.sys product: ADSL USB WAN Driver ...........

Discussion is locked

8 Posts
- Collapse + Expand Details
- Collapse -
Answer
Over 10 years later I see this bug.
by Forum moderator Aug 14, 2011 2:52AM PDT

1. " In playing I've found if I unplug the modem USB lead at this time the
computer crashes to a blue screen. If I unplug it after it's made a
connection though, I get no crash."

I have yet to find a cure for this old bug. I've seen this crash across hundreds of machines so the advice is to "don't do that."

2. "crashing and rebooting if I left it for extended periods"

Tell the forum about your yearly cleaning. Example at http://reviews.cnet.com/4520-11319_7-6240575-1.html

Bob

- Collapse -
Answer
Your crash message indicates ...
by Aug 14, 2011 5:11AM PDT

that adiusbaw.sys is at fault and that is a driver for your USB modem. It is possibly corrupt.

Go to the manufacturer's web site and download and install their latest drivers for your modem

- Collapse -
Let me share a little more.
by r. proffitt Forum moderator Aug 15, 2011 8:24AM PDT

I did track it down to a driver and the official answer is "we're not fixing this and stop unplugging the USB like that."

- Collapse -
Still the same problem, sometimes unable to connect to inter
by Tenderfeet Aug 16, 2011 8:46PM PDT

I've discoverd the Event Viewer. Do these 2 mean anything?

The General Purpose USB Driver (adildr.sys) service failed to start due to the following error. The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

The Cardex service failed to start due to the following error. Cannot create a file when that file already exists.


Regarding the driver, not sure I can find an updated one, I've tried the only updates I can find.

- Collapse -
Then we have to
by r. proffitt Forum moderator Aug 17, 2011 2:29AM PDT

You appear to have tried to move/change drivers to newer but that failed.

Now you have to go back to what worked. Either system restore and if that fails, get your files out and reload the machine.
Bob

- Collapse -
This is a clean install...
by Tenderfeet Aug 17, 2011 8:03AM PDT

The modem worked ok before I reinstalled windows. I guess one of the updates from MS has upset things? I'm thinking the best thing to do is get a router and dump the old modem. In googling I see a few who use the same modem as me (Sagem Fast 800) with this, or similar, problems.

- Collapse -
I see folks struggle with clean installs.
by r. proffitt Forum moderator Aug 17, 2011 8:10AM PDT

It's a shame really. Those factory restores are not that terrible but you will find folk that dawn the robes and preach about clean installs being the one true way to great windows performance.

Call me the heretic but I go with what works. I'll use the factory OS then uninstall what I don't want.
Bob

- Collapse -
Answer
Solved.. sort of.
by Aug 21, 2011 7:27PM PDT

I got an ethernet router and removed all the USB modem drivers. Cheating I know, but it seems to have fixed it. Many thanks for the help.

Back to Windows Legacy OS forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info