Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Unable to Complete an Uninstall under Vista

by Bcarroll2919 Apr 4, 2009 11:27PM PDT

I am running the Vista Home edition and am having problems unstalling my old Computer Associates eTrust anti-virus software. I have tried this through the Programs uninstaller, it says the uninstall has completed and has me reboot the computer. I then tried to install new software (McAfee) but it detects the eTrust is still there. Looking through Windows Explorer I can see that half the directory structure is still there with licensing software etc. I've tried deleteing them but had to give myself all kinds of permissions to do so. I've run regedit deleting all referenced to this software and set the services to disabled. I am not a novice by any means at doing this, I'm an IT professional with experience with everything from Windows 3.1 forward but have never run into this. (BTW, I have reinstalled the eTrust to make sure I have some virus protection runninf.) Anyone have any ideas?

Discussion is locked

4 Posts
- Collapse + Expand Details
- Collapse -
I have not fixed this one.
by r. proffitt Forum moderator Apr 5, 2009 12:41AM PDT

But another title did that and what I learned was to download that software's latest version, install the latest and then uninstall it.

That cleared that title up and allowed the next title to be put in.

I'm sharing this as my solution. Some won't call that a solution and will want to do it some other way.
Bob

- Collapse -
Try revo
by Techie_Master Apr 6, 2009 8:48PM PDT

I think some file of etrust is left in your computer. try to check in program feature and search them or you can use REVO UNINSTALLER to uninstall any software. revo have a facility to uninstall any program from registry also. it is easily available on net free.

- Collapse -
Try this software
by techservices24 Apr 7, 2009 11:13PM PDT

You should try the "Revo-uninstaller" software to uninstall an antivirus program.

- Collapse -
Installed new version.
by Bcarroll2919 Apr 28, 2009 6:41AM PDT

Thanks for the suggestions. I tried Revo but still part of the program was left. I ended up having to order a new version of the software.

Back to Windows Vista forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info