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Unable to click button on website, not sure what to do

by Ms.Gadgettes / December 10, 2007 3:39 AM PST

I have a website that I have to use for work. You have to be a member to get in and things, so it is not open to general public. I've been using it for years, now a few days ago I went to use it and it won't work right.

There are several drop down boxes I have to use to fill in information, that works fine. But, I then have to click the continue button to get to the information I need. When I click on the continue button it looks like it is working fine, but it won't do anything, it doesn't click, page won't come up, etc. None of the other buttons/ or likns on the site are causing problems.

If I use another computer to get onto the site, it works fine, so I am assuming it is something on that computer. I use IE on all the computers and made sure the flash player was updated, but still nothing. I cannot think of anything tha changed in the past few days on that computer to cause the problem.


I'm not sure if using Firefox or something could fix the problem, but I would like to try some other options before switching internet browers if possible.


If anyone has suggestions that would be great.


Thanks!

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do a repair of IE7 in add/remove programs if on XP
by Dango517 / December 10, 2007 3:50 AM PST

If Vista then in programs and features (need OS spec). We'll try some thing else first. Do the add/remove programs repair first.

You may have to reinstall IE7, your toolbar(s), java and adobe. A complete reinstall of IE7 and its components. We'll try the two I mensioned first.

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Sorry, I forgot to mention
by Ms.Gadgettes / December 10, 2007 4:10 AM PST

I'm using IE6 (site says that it works with IE6) and I'm using XP.

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You might fix this the easy way by
by Dango517 / December 10, 2007 4:20 AM PST
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Okay, I was considering that, do I need to uninstall
by Ms.Gadgettes / December 10, 2007 4:23 AM PST

IE6 and everything first, or can I just download IE7?

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Downloaded IE7, updated Flash and Adobe Reader
by Ms.Gadgettes / December 10, 2007 5:25 AM PST

Still not working. Sad

Thanks for the help!

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(NT) Uninstall all and start over
by Dango517 / December 10, 2007 10:36 AM PST
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(NT) Are you using Vista?
by Dango517 / December 11, 2007 2:21 AM PST
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Nope, I'm using XP
by Ms.Gadgettes / December 11, 2007 11:29 AM PST
In reply to: Are you using Vista?

I tried some things last night and was going to unintall and start over, but when I restarted the computer my Outlook Express dissappeared. Had a few minutes of pure panic and decided to leave it at that. I've contacted the company and they are working on it, so hopefully they will come up with a solution.

Thanks so much for your help!

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Just didn't start? WOW
by Dango517 / December 11, 2007 12:34 PM PST
In reply to: Nope, I'm using XP

That's weird. I'd run all my security software if I were you. Sounds fishy (maybe that spellings wrong maybe it should be phishy) to me.

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additional resources
by Dango517 / December 11, 2007 1:18 PM PST
In reply to: Just didn't start? WOW
http://forums.cnet.com/5208-6132_102-0.html?forumID=32&threadID=238606&messageID=2432058

You "can" run multiple Malware software programs at one time

You can "not" run multiple anti virus programs at one time but you can run them one at a time provided one is disabled. These conflict if ran similtaniously. They see each other as malicious software if ran together. Sort of like putting two pit bulls in a cage or two Beta fish in the same bowl.

You can run this:

http://www.microsoft.com/security/malwareremove/default.mspx

It is much like an anti virus program but will not conflict with true anti virus programs.

See the forums security section for additional support.
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Thanks, I will probably download the Microsoft tool
by Ms.Gadgettes / December 11, 2007 2:21 PM PST
In reply to: additional resources

I've not heard back yet on the progress, but it sounds like a few other members of the site were experiencing similar issues. I found out that they switched servers and made some changes to the website, so hopefully they will be able to fix it. I would be a little more hopeful if I had the same problem on any computer I tried it on, but still have my fingers crossed.

I'm still not really sure what happened with my Outlook Express. I went into add/remove program and IE wasn't listed, so I went under the section for Microsoft products. It was to make changes to any of the programs. I unchecked all but IE and then ran the tool. It finished up, restarted the computer and then OE was gone. It wasn't on the start menu, at the top of the start menu, on my desktop or anything. I looked all over for it and coudln't find it. Finally I opened up one of my e-mails I had saved and it opened up in OE. So I tried replying to the message and it came up with my e-mail address and everything. When I went back into the start menu OE was listed up at the top of the start menu by IE, but still not shortcut on the desktop and it wasn't listed in the big area of the start list. I was able to drag and drop the icon to create my shortcuts and everything. But I've never had that happen before, so it was quite shocking.


Thanks again for all your help!

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By right clicking on Outlook Express
by Dango517 / December 11, 2007 3:21 PM PST

you should be able to a add it to the start menu or at least I could using XP Professional SP2. It was right there in the menu that appears.

Here's a little trick. Go down to the toolbar and right click on it in an empty/bare area then scroll up to toolbar this will open another window, in it click desktop. You should have something new on your toolbar. See the little >> hash marks, click on them, go to computer, to C: drive, from here you can get to nearly your entire system. This is sometimes easier then using "Start".

Well let me know how it goes with the web site.

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