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Unable to access one website (just the one)

by clueless_Pat / February 21, 2011 6:47 AM PST

Hi, hope someone can help... thanks in advance...
The site I cannot access is:
All other websites are working o.k. and I have no other comp. probs.
It's a safe site that I have used before and that others can still access. The last time I was able to access it was around New Years. I have tried quite a few times since without any luck. (I had hoped the problem would simply "go away"....).
This is what I have checked / done so far trying to fix this over the past week or so.:
- checked pingdom: site can be accessed
- checked with ISP: no block on site
- friend with the same ISP / broadband set-up can also access it no probs
- switched router on/off (for a couple of hours) - no change
- used dial-up connection (different provider) - no access to site.
- ran virus and malware scans (all clear)
- deleted all cookies (no change)
- deleted temporary internet files (no change)
- tried to access the site with different browsers (firefox, opera, IE, chrome) - none of which worked.
- tried to access the site directly, through other sites, via google search and via links in emails, nothing worked.

As anyone can see it's not a fancy webpage, just a simple shopping site. I therefore hope my problem is a pretty basic one. Nevertheless I can't work it out and would be grateful for any constructive input...
Thanks a ton !


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Appears to be a problem with the site ...
by Edward ODaniel / February 21, 2011 11:58 AM PST

or its server.

you might contact the Technical contact for the domain:

Technical Contact:
Shikun Ma (
36929 Schoolcraft Rd
Livonia, MI 48150

On the other hand you could have taken a look at the "More Information" Internet Explorer offered and noted that there was a chance it was a SECURE SITE.

Try this URL -

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Thank you.
by clueless_Pat / February 21, 2011 1:56 PM PST

Ed, thanks a lot for your reply.

Admittedly, I don't understand the first part... I have no idea whose technical contact that is ?? Unfortunately, I am not that internet-savvy. Sorry.

With regards to IE: I'm a Firefox-user. I did try to connect to the site via IE as well as Chrome and Opera before I wrote my post, just to ensure that it's not a Firefox problem. I checked that I had gotten all the things right that were mentioned under the IE "more information" menu (not connected to the internet, website unavailable, DNS-problems, wrong address, activation of SSL/TSL protocols) and was unable to load the page. And I still can't.

However, I was able to use the link that you provided (on Firefox) for about 10 minutes. Thanks for that. During this time, when I did the same google-search that I tried earlier on without any luck, I was able to access it from google too. And from the promotional emails, which also did not work before. How strange ??

I did notice that your link says "https" instead of "http". But when I copied and pasted the link into the web-address field of firefox (or accessed it from google) the address was just "", which left me completely confused.
I tried opening the link in Chrome and it crossed the "https" out and just used "". However, if I only typed "" I once again wasn't able to access the website.
The link also worked fine in Opera (only displaying "www" not "https") and IE just gave me a security warning.

However, as I said, the good times only lasted for about 10 minutes. I did not change any settings, but now cannot access the site any more, neither from the https-link you provided, nor from google, nor from the promo-emails, nor from the (still open) tabs by going to the "homepage".

To me it seems that either something is seriously wrong here, or the shop's system is unstable. But to me it seems highly unlikely that I am having all these problems and whenever someone else tries to access the site at the same time, they have no trouble at all ???

I am still wondering whose contact details you provided... I might give that guy a call tomorrow ???


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The technical contact I listed ...
by Edward ODaniel / February 21, 2011 11:57 PM PST
In reply to: Thank you.

is for the OWNER of that web site so he should be able to help you if there is anything strange about accessing the site.

As far as how your various browsers show the address, that is neither here nor there - it is how they RESPOND to handling the https (secure http) or http (non-secure) and if a url is supposed to be located on a server accessed via secure http then you will not be getting the site unless you tell the browser to use the secure protocols by inputting the https:// ahead of the www.whatever portion.

Try to access the site using Internet Explorer using this link -
then this link -

TODAY both links seem unable to present the page although the secure http does still show their icon. On both attempts using MSIE you should likely get a page that says:

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

If you click that More Information link you will see several other potential causes for the inability to show the page. Share that information with the Technical Contact so he is aware that he likely has either a server problem, a DNS name resolution problem, or even a coding problem with his site and be sure he is aware that you could only access it when you could by using secure http.

I do not think this has anything to do with your Internet or computer configuration. I would not try any System Restore or new user account as the problem is NOT limited to you or your specific computer.

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by clueless_Pat / February 22, 2011 3:21 AM PST

Hi Ed, thank so much for looking into this again.
Same here today: nothing comes up with either link, although the https does show the little icon for me too.
I have phoned the tech. contact number, but the person dealing with these issues did not seem to be available, so I sent them an email with a link to this forum and hope to receive a reply that I can post here.
In order to help with that, here is what IE shows under "more information":
- not connected to the internet
- website temporarily not available
- the domain server (DNS) is unavailable
- the domain server (DNS) does not have an entry for the domain of the website
- typing error in address
- make sure that SSL- and TLS-protocols are activated.

(If I ask Windows to diagnose any connection problems, everything comes up as clear).

@PapaEcho: thanks for your post too. I don't think it has anything to do with my firewall, since I was able to access the site regularly around New Years (through http), then not (tried a few times over the last 1.5 months) then again yesterday for a short while (through https), but not today. Edward ODaniel (who posted above) noticed the same pattern between yesterday and today. Plus I did not do anything with the computer between my last post and now, only had it on standby. But thanks for your input.


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(NT) Hi,
by clueless_Pat / February 23, 2011 2:38 PM PST
In reply to: ..
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by clueless_Pat / February 23, 2011 2:41 PM PST
In reply to: Hi,

...just wanted to let everyone know that I have not had a reply from the tech guy as yet, but I contacted the store directly (managed to look up the phone number during a stint when the website was working for a few minutes) and it seems that they appreciate that there is a problem and that they are trying to solve it. I'm so glad it's not me or my computer that's the problem and I want to thank everyone for their time and input !!! Pat.

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Unable to access that one site...
by Papa Echo / February 21, 2011 8:18 PM PST

Which or what firewall program are you using ? Try creating a new user account and access the site using that account. Try using system restore to roll back to when it worked.

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(NT) please see my last post right above, thank you.
by clueless_Pat / February 22, 2011 3:22 AM PST
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