Well, something isn't making sense here. You shouldn't have any files left IF you did a FRESH install. Are you sure you didn't do a REPAIR? If this is happening, and you did the install correctly, a bad hard drive may be suspect here. Can you get a knoppix cd made and boot from it, then try to access the docs folder if in fact it exists, which I doubt. What I mean by this is, either the install went wrong and Norton is picking up a ghost folder or once again, the install is corrupt and the reason you can't access the folder or the hard drive is going bad.
I had to re-setup WIN XP after a system crash and had valuable photos and music that I thought had been permanently wiped. However, I just installed a new Norton AV program and, while running a complete scan, saw those specific file names being scanned, so I know they're out there somewhere.
The path specified was c:\owner\my documents and settings
Access to this folder is denied, even though I have no password protection on any user account, and this IS the only account set up.
Any help would be greatly appreciated!!