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Question

UN60F7100 LED A LEMON? Story of a faithful Samsung Customer.

by Samsung-Letting-Me-Down / July 22, 2013 4:24 AM PDT

Ok. I'm hoping by submitting something in writing that Samsung will hear me out. I currently have a UN60F7100 that is about a month old. It already has had some issue with "dancing boxes" that i was advised to shut off the cinema black iotion...ok...Then a week later it started to power off after 2 min. All Timer options are disabled BTW. So I call Samsung and was advised by the trouple shooting department that they will replace the TV since I was having so many issues with a month of owning. I advised them I wasn't so sure about the 7100 series and they sent me to the famed "ECR" group. Well, after being on hold for 20 minutes they advised that getting it serviced was my only option. Typically I would just return to the retailer but the kicker here is that I had a FPT5084X/XAA that had to be serviced then died again. A $2,100 TV lasted me 5 years. I was hoping Samsung would go above and beyond for a customer that gave them a second chance on a TV that has known blown fuses issues (possible class action?)
Anyway. Back to the model I have, Is it wrong to want a all out replacement? I already have had a bad experience with a repair gone bad on a previous purchase. Why should a customer have to go through that again? Especially one that has a Samsung Fridge and Washer and Dryer to boot... Sad

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All Answers

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Answer
Re: UN60F7100 LED
by Samsung_HD_Tech Samsung staff / July 23, 2013 5:52 AM PDT

Hi Letting-Me-Down,

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if we can investigate this issue for you.

Regards,
HD Tech

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latest transaction #
by Samsung-Letting-Me-Down / July 23, 2013 7:29 AM PDT
In reply to: Re: UN60F7100 LED

4120109995

Thanks!

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Re: UN60F7100 LED A LEMON? Story of a faithful Samsung Custo
by Samsung_HD_Tech Samsung staff / July 25, 2013 8:05 AM PDT
In reply to: latest transaction #

Hi Ed,

I see that you're in contact with the supervisory team. This is the appropriate team to take of this.

HD Tech

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