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Question

UN55JS8500 Remote Rattles

Hello, I have a quick question regarding my new JS8500 TV. The TV is ~ 2 weeks old and I noticed that the remote rattles like something inside is loose. It is not the batteries, and honestly I can't recall if it was like this when we got the TV. In doing a little online research it seems like a common issue with the TV Remote.

Looking to know if this is how it typically feels or if something is in fact loose. My concern is that if it is loose it will fail at some point.

Thanks for the help.

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All Answers

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Answer
Re: Rattling Remote

In reply to: UN55JS8500 Remote Rattles

Is the remote working properly? If the remote is not functioning properly feel free to shoot us an e-mail so we can look into this further. qasupport@sea.samsung.com

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Replacement Remote Sent from Samsung

In reply to: Re: Rattling Remote

I've seen this issue on a few posts, so thought I would just send a quick update. Contacted Samsung service and they sent out a new remote. New remote does not rattle.

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Same Issue - No love from Samsung!

In reply to: Re: Rattling Remote

I have the exact same issue with my remote! It works, but it feel's like something large is loose inside it. I contacted Samsung regarding this and was told tough luck, there's nothing they will do about it. Exact quote from Samsung was that 'our remotes don't leave the factory like that'. This is my second JS8500 because the first TV had a burnt out pixel, I suppose they aren't supposed to leave the factory in that state either! #SamsungSupportFail

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