That way, even if it falls out of warranty you have it logged (keep the transaction number forever.)
And the usual advice is "new batteries."
Bob
Bought late 2014 but didn't get up and running until Jan 2014.
I am using a DirecTV remote, but when the problem occurs, it also occurs on the little smart remote that came with the TV.
After a period of time, weeks, the volume control stops working. First, it will only respond very slowly and often after several pushes of the button, and then stops responding altogether.
The last time this happened, the little Samsung remote also lost all control of the little light that highlights your choices and I almost ended up with the wrong language because I tried to go back to the original setup thinking that might be the problem.

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