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General discussion

UN55C8000 Auto Motion Plus no longer works

by SimPilot7777 / February 6, 2011 2:30 AM PST

Yesterday I decide to connect my TV to internet (cat5) and see what's there to do. After software updates, I clicked on one of the apps and got a hardlock. So I had to physically pull a plug on my TV.

After this, AMP no loner works at all. Before it worked with PS3 (HDMI) and Cableblox (HDMI). For some reason it never worked with PC(HDMI)

Anyhow after hardlock AMP just does nothing. If I turn on demo mode, there is no difference between AMP on and off.
I've done a hard reset (Exit for 10 seconds) and attempted to reflash firmware by a USB/Internet (neither worked, current version 001032). Problem still exists.

After talking to 'live-chat' support they suggested talking to Tier2.

Until then is there a way to format harddrive (or whatever TV has) so I can flash out this ******** app that caused hard lock?

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UN55C8000 Auto Motion Plus no longer works
by Samsung_HD_Tech Samsung staff / February 7, 2011 5:23 AM PST

SimPilot7777,

Try a manual reset. Do this by, with the TV powered ON, press and hold the EXIT button until you're prompted to "RESET?" Select YES and [Enter].

Then try to see if it properly loads the last known firmware and if that fixes the issue.

Does that help?

--HDTech

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Nope
by SimPilot7777 / February 7, 2011 6:51 AM PST

Done that (as noted in my original message). No change

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Nope
by Samsung_HD_Tech Samsung staff / February 7, 2011 7:37 AM PST
In reply to: Nope

SimPilot7777,

I thought trying it again might be worth it if it fixed it.

Unfortunately, I don't have any troubleshooting for this. I'd recommend calling 800-SAMSUNG and having the unit inspected by a technician. It may still be covered under warranty, so that would be the best solution.

--HDTech

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Thanks
by SimPilot7777 / February 7, 2011 7:56 AM PST
In reply to: Nope

Thanks for answering.

Tech will be out soon(tm)

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Thanks
by Samsung_HD_Tech Samsung staff / February 7, 2011 1:42 PM PST
In reply to: Thanks

SimPilot7777,

Good news. Keep me posted.

--HDTech

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Mobo changed
by SimPilot7777 / February 16, 2011 10:08 AM PST
In reply to: Thanks

Tech guy came and replaced mother board. I asked if he saw any 'motion plus' before mobo change and he shook his head. After mobo, we compared and there was slight to none change.
There was slight noticeable change when switching from 'off' to 'smooth'. Demo mode looked same.

It used to look jaw dropping in normal mode. Now it's just blah.

The whole reason I got this TV was for this technology. Lovely.....

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