Samsung forum

Alert

UN32H5300 cannot detect my wireless router

by Nightslyr / January 12, 2015 7:19 AM PST

I've had this TV for a couple years now and love it. I don't normally use the Smart TV stuff, but I like keeping my gear up-to-date. I noticed that I hadn't had a firmware update in a while, so I tried forcing one. Turns out, I wasn't connected to the internet.

When I go into Network Settings and ask it to scan for wireless networks, I get a spinning icon then nothing. If I turn off the TV, turn it back on, then try it, scanning for wireless brings me to a second screen which quickly disappears.

There are no error messages. Just a silent fail. My router is working fine - all of my other myriad devices (PS4, Xbox One, tablets, cell phones, etc.) are all connected to it and working with no problems. SSID is on.

I'm at a loss, and I'm concerned that this could be the start of greater hardware failure. Please help.

Discussion is locked
You are posting a reply to: UN32H5300 cannot detect my wireless router
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: UN32H5300 cannot detect my wireless router
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
This one is
by R. Proffitt Forum moderator / January 12, 2015 7:21 AM PST

Well, folk ask about it all the time. Try a full reset before you call it in. Also, try it wired.
Bob

Collapse -
Okay....
by Nightslyr / January 12, 2015 7:37 AM PST
In reply to: This one is

I can't try it wired. There's no internet connection in my room, and I'm in a wheelchair so moving the TV isn't really an option.

Where would I go in the menus to initiate a full reset?

Collapse -
It can vary.
by R. Proffitt Forum moderator / January 12, 2015 7:53 AM PST
In reply to: Okay....

Since the samsung site and manual failed us here, 1800SAMSUNG and have them walk you through it.

There are other WiFi bridges we install when the onboard fails.
Bob

Collapse -
Thanks
by Nightslyr / January 12, 2015 8:38 AM PST
In reply to: It can vary.

I'm going to try updating the software via USB first tomorrow, because it seems like a software issue given I can get to the second screen where it does show my network for a split second of I enter Network Settings immediately after turning the TV on. If that doesn't work, I'll deal with Samsung directly.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!