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UN32H5300 cannot detect my wireless router

Jan 12, 2015 7:19AM PST

I've had this TV for a couple years now and love it. I don't normally use the Smart TV stuff, but I like keeping my gear up-to-date. I noticed that I hadn't had a firmware update in a while, so I tried forcing one. Turns out, I wasn't connected to the internet.

When I go into Network Settings and ask it to scan for wireless networks, I get a spinning icon then nothing. If I turn off the TV, turn it back on, then try it, scanning for wireless brings me to a second screen which quickly disappears.

There are no error messages. Just a silent fail. My router is working fine - all of my other myriad devices (PS4, Xbox One, tablets, cell phones, etc.) are all connected to it and working with no problems. SSID is on.

I'm at a loss, and I'm concerned that this could be the start of greater hardware failure. Please help.

Discussion is locked

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This one is
Jan 12, 2015 7:21AM PST

Well, folk ask about it all the time. Try a full reset before you call it in. Also, try it wired.
Bob

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Okay....
Jan 12, 2015 7:37AM PST

I can't try it wired. There's no internet connection in my room, and I'm in a wheelchair so moving the TV isn't really an option.

Where would I go in the menus to initiate a full reset?

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It can vary.
Jan 12, 2015 7:53AM PST

Since the samsung site and manual failed us here, 1800SAMSUNG and have them walk you through it.

There are other WiFi bridges we install when the onboard fails.
Bob

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Thanks
Jan 12, 2015 8:38AM PST

I'm going to try updating the software via USB first tomorrow, because it seems like a software issue given I can get to the second screen where it does show my network for a split second of I enter Network Settings immediately after turning the TV on. If that doesn't work, I'll deal with Samsung directly.