Samsung forum


UN32H5300 cannot detect my wireless router

by Nightslyr / January 12, 2015 7:19 AM PST

I've had this TV for a couple years now and love it. I don't normally use the Smart TV stuff, but I like keeping my gear up-to-date. I noticed that I hadn't had a firmware update in a while, so I tried forcing one. Turns out, I wasn't connected to the internet.

When I go into Network Settings and ask it to scan for wireless networks, I get a spinning icon then nothing. If I turn off the TV, turn it back on, then try it, scanning for wireless brings me to a second screen which quickly disappears.

There are no error messages. Just a silent fail. My router is working fine - all of my other myriad devices (PS4, Xbox One, tablets, cell phones, etc.) are all connected to it and working with no problems. SSID is on.

I'm at a loss, and I'm concerned that this could be the start of greater hardware failure. Please help.

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This one is
by R. Proffitt Forum moderator / January 12, 2015 7:21 AM PST

Well, folk ask about it all the time. Try a full reset before you call it in. Also, try it wired.

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by Nightslyr / January 12, 2015 7:37 AM PST
In reply to: This one is

I can't try it wired. There's no internet connection in my room, and I'm in a wheelchair so moving the TV isn't really an option.

Where would I go in the menus to initiate a full reset?

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It can vary.
by R. Proffitt Forum moderator / January 12, 2015 7:53 AM PST
In reply to: Okay....

Since the samsung site and manual failed us here, 1800SAMSUNG and have them walk you through it.

There are other WiFi bridges we install when the onboard fails.

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by Nightslyr / January 12, 2015 8:38 AM PST
In reply to: It can vary.

I'm going to try updating the software via USB first tomorrow, because it seems like a software issue given I can get to the second screen where it does show my network for a split second of I enter Network Settings immediately after turning the TV on. If that doesn't work, I'll deal with Samsung directly.

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