I read through almost that entire exchange of e-mails. Having dealt with people who quite often have a very black and white approach to rules or laws, it always infuriates me to see more examples of it.
This guy clearly stated his case and to be honest, I think he may very well be able to drag Blizzard to small claims court (if the UK has such a thing) since it essentially involves a loss of money and time on his part.
Clearly, Blizzard is incapable of making a fair decision in this case so he needs to take it to a higher authority. I doubt Blizzard would appreciate the attention this would garner and might be willing to reinstate him to make it go away.
If I were him, I would at least attempt to visit their local office and try and speak with somebody in person.
-Kevin S.
So there's this story about how a guy who has a level 60 character on WoW and found his account canceled because he was using a logitech keyboard. Kinda sad after reading all the details to this case. Man, I didn't know Blizzard are that nit-picky!
http://infernix.net/wowban/

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