UE40ES8000S TV - camera not working


My mother in law (in France) has just bought a new TV which I believe is 3D and WIFI ready. She has been trying to use it with Skype to talk to the family and can't get the camera working. With Skype the sounds can be heard but we can't see her.
Skype works fully from her computer which is attached to the the same router/network.

Has anyone experienced this problem or got any suggestions how we can fix it?

I'm in the UK, she is in France. All help appreciated.

Discussion is locked
Reply to: UE40ES8000S TV - camera not working
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: UE40ES8000S TV - camera not working
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Re: UE40ES8000S TV - camera not working

Hi Matty1973gb,

Thanks for your message. But just so you know, if you want Samsung support, I support US products and customers. So while I can't help you directly, if you want Samsung help, here's the Samsung France portal for support on that product:

Hope this helps you!

HD Tech

- Collapse -
Thanks for the link

My French is not great but will give it a go!
If anyone has any ideas what the solution is please do post.

CNET Forums