I worry here. Are you reporting that ubiquiti is not supporting you?
Recently set up a ubiquiti Mesh Pro and am experincing issues. The idea for this addition was to provide a network connection at a location rougly 350-400 feet away from the main building. After up the access point on the roof (2 story building) pointed towards desired location I started testing. I am using a MacBook pro (2015), an Asus laptop and a iPhone 7plus for testing the signal strength etc. The nearly exact thing happens everytime, first I connect and there are no issues I can load websites run speed tests etc. Then 20-50 seconds later the signal is dropped and I have to reconnect manually before I get a connection again. Mind you the signal strength is shown as full bars on the MacBook and full or close to it on the other devices. Is it possible the AP is too high up? Or the devices are having trouble sending the packets back that far?
Thanks for any ideas,
Morssel

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