1. Did you try other phones?
(Some melt down at this point but it's a good test.)

2. There was a HUGE CHANGE in the cellular world last month and I'm still working the issue with Nissan. What was it? ATT shut down 2G networks. I don't know your Ford so I don't know if it applies but KEEP READING.

When I called in they lead with "Hmm, must be you." Now when I call it, they say "OMG, not another one." It's that big a hit.