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Question

Typo on email user id prevents cloud verification

Apr 7, 2015 1:58AM PDT

I have an Apple IPad 3rd Generation. When I attemped to sign up for cloud somehow a typo occurred. My forbeingbest@msn.com ended up with a hyphen after the com. I cannot verify. Apple Security is giving me a security question I don't recognize and definitely can't answer. They tell me they will have to lose all my data to simply remove this typo. Can this be true? I need to start quick books for a new business. The loss of 2 years work is catastrophic. Is it possible to introduce another address for the cloud on the same IPad? How can I resolve this dilemma?

Discussion is locked

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Clarification Request
Should be on your backups.
Apr 7, 2015 2:04AM PDT

2 years of work should have backup copies. Not only on the cloud because as Wozniak noted at http://www.cnet.com/news/woz-the-cloud-is-a-nightmare/ you can't depend on that alone.

Apple OWNS this one. Get to the Apple Store or call apple support.

All I can write is that this is all about backup. Including your disaster plans.
Bob

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Answer
I have heard of people who,
Apr 7, 2015 8:18AM PDT

after many hours of pleading, and some crying, managed to get back custody of an iCloud account.

Not sure I understand how your managed to get 2 years of work onto the cloud without once having to sign in to it.

When I go to my iCloud account I have to sign in overtime.

P

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If the iCloud backup is working...
Apr 8, 2015 1:15AM PDT

...properly, then the OP wouldn't necessarily have had to login to anything. That's one drawback of the semi-robotic automatic iCloud backups over wifi. One can see the opening for someone to forget their password/credentials Wink

cheers

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But we are not talking about an iCloud backup,
Apr 8, 2015 8:27AM PDT

this is logging into their iCloud account, which apparently always had the typo.

Where is the original data?

P

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Her post is likely incomplete
Apr 8, 2015 12:37PM PDT

I read into her text as someone who did not remember the old icloud
login credentials but created a new icloud id, etc. The old credentials were
There running backups of her data w/o her having
To re-enter password, etc. I may be mistaken though.
Also, since when would Apple permit an email address
To be used that included a hyphen(?)
Something's amiss here.

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Points of clarification
Apr 8, 2015 1:52PM PDT

My original email address is the same one I've used for years. I simply tried to link to the cloud using the same address. I have absolutely no idea how the hyphen got attached to the end of com. I must have inadvertently lingered over the symbol. I have no content on the cloud. My concern is the existing. Data on my IPad, as security support wants to clear out my entire iPad and start over. It seems extreme for a simple typo and only having one security question. That's another curiosity. Why only one security question? The one they are using is strange to me. I always write these things down. It is not in my notes.

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Now that your concern is clear,
Apr 8, 2015 9:44PM PDT

create a new Apple ID, using a free email address like Yahoo, and set up the iCloud under that name.
Now connect the iPad to the new iCloud and upload all the stuff from your iPad.

Done

P