Samsung forum


Tv switches back from wireless to wired

by Johnhurk / March 9, 2012 4:45 PM PST

I have a samsung 46" with a wireless dongle.
Only have wireless internet. The tv keeps on switching back to a non existing wired connection and then asks if i want to switch to wireless.
Very ennoying. It just needs to remember the wireless connection and stick to it.

Thanks in advance!!

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All Answers

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We did find that the security of the wifi helped.
by R. Proffitt Forum moderator / March 9, 2012 11:51 PM PST

Remember this is not a sure fire cure. We found that using the usual stock router settings, simple SSID and NO EQUAL SIGNS or such in passwords helped as we use WPA2 AES personal security.

Otherwise something like you wrote does happen.

Some call that a bug, and I think it might be. Good luck in convincing others.

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Think I have the standard settings
by Johnhurk / March 13, 2012 5:17 AM PDT


Thanks for your reply.
I have standard router settings.
Only changed the ssid to a simple word, and the password only contains some letters and numbers.
So I think they are as simple and standard as can be.

any other suggestions?

thanks again.

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Another one
by R. Proffitt Forum moderator / March 13, 2012 9:10 AM PDT
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Possibly in the Store Mode?
by Samsung_HD_Tech Samsung staff / March 14, 2012 6:04 AM PDT
In reply to: Another one

What's your model number?

If it's a recent model, turn the TV on and press "EXIT" on the remote control until you're prompted to "RESET?" Click YES and go through the Plug and Play setup.

Please note that your audio and picture settings will be reset to factory default settings when you do this. If you changed your settings, write them down first.

When given the option between "Store" and "Home" mode, use "Home". If you use "Store", every 30 minutes, your settings will return to a pre-defined setting in the menu. Since "Wired" is a default setting, that would likely fix the problem.

Does that help?


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Not in store mode.
by Johnhurk / March 15, 2012 3:20 AM PDT

Thanks. But it didn't help.
It still goes back to wired. Sometimes even within minutes.
I have a ue46d5700.

Thanks again.

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Not in store mode. -
by Samsung_HD_Tech Samsung staff / March 15, 2012 9:12 AM PDT
In reply to: Not in store mode.


I'm sorry to hear that didn't help. Usually going through that set-up allows you to keep the settings.

It sounds like you may need to contact the Samsung customer service center in your region. Perhaps some live troubleshooting will save you time and get you squared away quickly.

If nothing else, if they can't assist, they can help with setting up your set for repair.


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One last idea...
by Samsung_HD_Tech Samsung staff / March 15, 2012 9:13 AM PDT
In reply to: Not in store mode.

You ARE using the Samsung WIS09ABGN LinkStick to connect your TV to the wireless connection in your house, correct?

Generic or other brands will not work. Could that be the case?


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