Samsung forum

Question

TV Sound Goes Out for Few Minutes After Turning On

I'm experiencing issues with the sound on my Samsung Smart TV, Model Code UN48J5200. When I turn on the television, the sound works fine for about a minute, then goes out for a few minutes, after the sound resumes it is fine for the rest of the time that I have the television on. This happens every time I turn on the television. I've replaced the cable box and HDMI cable, disconnected my Sonos soundbar, and checked my internet connection. The problem persists. Anyone else experienced this issue or have any thoughts on what may be going on?

Discussion is locked
You are posting a reply to: TV Sound Goes Out for Few Minutes After Turning On
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: TV Sound Goes Out for Few Minutes After Turning On
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
A few thoughts.

In reply to: TV Sound Goes Out for Few Minutes After Turning On

While I'd check the warranty and if inside warranty make the call so you get a ticket number to keep in case it fails altogether, I want to ask what the Internet has to do with the TV. Netflix and such could delay in the feed and cause strange issues.

Since there is no sound bar in play that's not it. The only test to do is to try another set in place of this TV. If that works in the same place and connections, it's something wrong with this TV.

The only user serviceable items follow.

1. Make sure the TV firmware is current. I defer to samsung support on how to check and install.
2. Try a factory reset. This will be in the product manual. If you tossed it or didn't get one, that manual is up on Samsung.com

Collapse -
Same issue

In reply to: A few thoughts.

I don’t have a fix for you, but I am experiencing the same problem. Sound works for the first minute, because off for about a minute or so, then pop back on it works fine the rest of the night. Wish I could tell you how to fix it, at least you know you’re not alone

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

GRAMMYS 2019

Here's Everything to Know About the 2019 Grammys

Find out how to watch the Grammy Awards if you don't have cable and more.