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Question

TV not working

Mar 10, 2018 11:40AM PST

I have an LG tv - when I turned it on it shows the start up screen with a message "here we go" there is a picture of the globe on it. but the remote does not seem to work, I press OK on the remote but nothing happens.

Has anyone had this problem before.

Discussion is locked

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Clarification Request
LG has some thousand models out now.
Mar 10, 2018 11:51AM PST

You need to supply forums with make, model, year and better yet a link to the LG site page for your model.

Also, I always pop new batteries into the remote and try the buttons on the TV.

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lg tv
Mar 10, 2018 1:10PM PST

Thanks - i trieed new batteries still not joy. mode number is 49UH650V.
the buttons on the TV do nothing, holding down the ok button will turn off the other buttons do nothing

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Clarification Request
Is this that model that shipped in April 2017?
Mar 10, 2018 1:18PM PST