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Question

TV Mount is Crooked. How to fix?

Dec 9, 2013 5:23AM PST

I have professionally mounted TV's before, but this one is being difficult.
Model: Simplicity SLF4 Mount for TV.

Before:
TV was previously mounted and was Strait, (Proven by pictures) by another company. Then TV broke after 8 months, due to power issue.

During:
I simply removed the TV for customer so they could get it fixed. After repair, I hung it back up, but it's crooked and is about 5% off. It should be simple job.

Problem:
When I called Simplicity, they said that all SLF4 TV Mounts have this issue, and the solution is to return it to Costco and use the SLF5. There is no known fix for this 5% crookedness and they say that wedging something into the mount, to straiten, could break it. Returning is not the best solution, obviously, and I am looking for the best way to straiten the mount without jeopardizing the structural stability. Considering I haven't ever wedged a block into a wall mount, I want to make sure it is the best solution.

The previous mounters must have improvised, to get it strait.

QUESTION:
What is the best way to make it strait, considering it was designed to be 5% crooked? Any videos or website links would be welcome.


Who I am:
Independent contractor not associated with any mentioned companies.

Discussion is locked

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Clarification Request
Since this rotates, it's never an issue?
Dec 9, 2013 5:26AM PST

"TV can be rotated left and right after installation to ensure it is perfectly level with its surroundings

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Doesn't Stay
Dec 9, 2013 5:30AM PST

TV was originally mounted 5 Inches too far to the right. It will rotate 5% off, due to one side being too heavy, when centered properly on wall.

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That's a fine clue.
Dec 9, 2013 5:33AM PST

"one side being too heavy"

Fix that and you should be good to go.
Bob

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It can't
Dec 9, 2013 5:52AM PST

R. Proffitt, the only way it can be fixed is by sliding the TV over 5 inches to the right. Then the weight will be evenly distributed, on the center on the mount. But then the TV will be 5 inches too far too the right.

The TV was center, but I don't see how, considering Simplicity told me that it is a known issue. All TVs using SLF4 model #, will be 5% off, unless mounted in the center. Well, the center is 5 Inches off.

The only thing I can think of is that previous mounters, wedged a piece of wood in the mount to keep it from tilting, but Simplicity told me that this could weaken the mount, and that I shouldn't do that. Simplicity has no known fix for this problem. Do you see why this is so difficult?

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Sorry if this seems odd
Dec 9, 2013 5:56AM PST

But one could add counterweights to the other side. Of course you would have to stay inside the weight limit of the mount.

If this is not an option then a non-rotating mount seems to be what's next.
Bob

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Design Flaw
Dec 9, 2013 6:39AM PST

It isn't designed to rotate, it just pivots like a teeter totter. The side that is one ounce heavier will cause it to rotate in the opposite direction.

The mount WAS previously hung strait. I'm just trying to figure out how it was done.

Would you assume that something was wedged into the mount to keep it from rotating?

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Design includes this feature.
Dec 9, 2013 6:45AM PST