Question

Tv-Monitor windows 10

Hi everyone, I have a samsung tv-monitor (27 TV monitor with the blue Touch of Colour (Black) (LT27D390EW/XU) | Support | SAMSUNG UK ) .
Problem is that sometimes (like once a day) the monitor reboots itself (the screen for 1 sec turns black in the next sec throws the Samsung logo and then it comes back to where it was before.
The monitor is connected to hdmi cable at 1080p resolution and I also have and an internal S / PDIF cable to get the sound passing from the motherboard to the gpu.
I sent the monitor to Samsung where they told me that this is a software problem that comes with windows 10 and that as far as they are concerned there is no solution to this other than reverting to windows 7. I had already installed windows 10 (clean install) when i bought the monitor so i do not know for myself if that is true and it sounds to me pretty strange that this is software related.
The reboots happens randomly while im browsing or playing games or working on excel, it's just random.
Does anybody has this problem too /is aware of this issue? or has any idea what might be causing it or any possible solution?
I have already tried installing the drivers that samsung have on their site but it wont fix the problem, also it does not have to do with power saving as i have disabled everything.

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Answer
Sorry no

But I have seen such on other displays. This model looks very new so check your warranty and receipts.

Given it's so new, I'd check those dates and call it in under warranty. And I don't agree at this point it's your PC, software or drivers.

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Answer
Forgot to tell you

Thanks for the quick reply for starters.I forgot to tell you that I'm under warranty and at first they changed the monitor's main board (or at least they claimed to do so) and when i got it back on the first boot within minutes i had the very same issue.Then i called them again saying that the problem continues and the guy on the phone connected me directly to the technician that did the repair on my monitor who told me that windows 10 is at fault and he's seen many other customers cases like mine and the only solution that he is aware of reverting back to windows 7.

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If the TV reboots

It's a long shot and unbelievable that Windows 10 causes it. Time to go for refund I fear as these techs are trying to avoid the reasons. No TV I've owned rebooted because "Windows."

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