TVs & Home Theaters forum


TV Loses sound when enhancing HDMI to 4k Enhancement.

by Brandon Earnsberger / May 15, 2016 7:55 AM PDT

I Just bought a 65in Sony 65x810c 4K. I have ATT Uverse. I updated the hdmi cords that ran behind my call, about 20 feet in length. Picture and sound worked great. However when I select to Enhance to 4k through the input options. I get picture but no sound.

Any help would be appreciated

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All Answers

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Back to Sony.
by R. Proffitt Forum moderator / May 15, 2016 8:12 AM PDT

It's their code and TV so report this bug and then decide if this is the make/break decision to keep or return the set.

My thought is that you are enhancing some copy protected content. I can't confirm but it's possible this is

You might get around this by running the content to a receiver that will handle the sound and then the video passes through the receiver and the TV only has to deal with the video.

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att box
by Brandon Earnsberger / May 15, 2016 8:17 AM PDT
In reply to: Back to Sony.

No I am only trying to enhance the content from the att U verse box

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Which can have that and other DRM.
by R. Proffitt Forum moderator / May 15, 2016 8:58 AM PDT
In reply to: att box

I'm sure Sony and ATT will point fingers. A receiver will likely be the cure.

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