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Question

TV Loses sound when enhancing HDMI to 4k Enhancement.

by May 15, 2016 7:55AM PDT

I Just bought a 65in Sony 65x810c 4K. I have ATT Uverse. I updated the hdmi cords that ran behind my call, about 20 feet in length. Picture and sound worked great. However when I select to Enhance to 4k through the input options. I get picture but no sound.

Any help would be appreciated

Discussion is locked

3 Posts
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Answer
Back to Sony.
by Forum moderator May 15, 2016 8:12AM PDT

It's their code and TV so report this bug and then decide if this is the make/break decision to keep or return the set.

My thought is that you are enhancing some copy protected content. I can't confirm but it's possible this is https://en.wikipedia.org/wiki/Cinavia

You might get around this by running the content to a receiver that will handle the sound and then the video passes through the receiver and the TV only has to deal with the video.

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att box
by Brandon Earnsberger May 15, 2016 8:17AM PDT

No I am only trying to enhance the content from the att U verse box

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Which can have that and other DRM.
by r. proffitt Forum moderator May 15, 2016 8:58AM PDT

I'm sure Sony and ATT will point fingers. A receiver will likely be the cure.

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