TV headset issue

May 9, 2018 4:21AM PDT

I have a wireless headphone set with a base transmitter plugged into the audio jack on a Samsung ( not smart TV) LCD TV.

When watching all normal TV channels the headphones work however if we watch a show on demand, the audible sound is not from the show we’re watching but from a base channel? ( we have a Xfinity/ Comcast cable box & service)

Also, when streaming from a Apple TV unit the audio is not correct and if I plug earbuds into the iPhone or iPad that we are streaming from, then the streaming picture stops but the audio works.

I need to get headphones that work with all audio since my wife has trouble hearing. Thanks!

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Re: audio
May 9, 2018 4:33AM PDT

I wonder if it's the headphone. Fro the TV try a basic wired headphone that plugs into the audio jack. Does that give the wrong audio also when watching a show you're watching on demand form the Xfinity/Comcast box?

The iPhone/iPad issue, as you describe it, has nothing to do with the wireless headset, since you say "earbuds".

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May 9, 2018 4:42AM PDT

The headphone transmitter is plugged into the audio jack on the back of the TV when it was secured to the wall. Really no access now but the headset works fine with all normal TV channels?

I understand your response about the earbuds having no relation to the headset. I just thought it might be a way for my wife to hear the audio when streaming.

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Re: headphone
May 9, 2018 5:55AM PDT

Then you would have to read the user manual of this unknown (to us) TV to see how to get the sound of the on demand (hdmi?) to the headphone jack, or ask Samsung customer service (1-800SAMSUNG in the USA). it could be it just is not possible and they tell you what other models do have it.

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May 9, 2018 7:30AM PDT

Ok, that is a good suggestion to contact Samsung so perhaps they could explain the issue. Hoping to eventually get a smart tv and then I would guess I should be able to plug in a transmitter and get the wife a Bluetooth headset in order to listen to the sound.
It seems that in most movies and shows, the talking audibility is not clear but not sure if it’s just the TV speaker. I have great hearing and often have trouble understanding many conversations in movies or TV shows.

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That's a known problem.
May 9, 2018 7:39AM PDT

When the TV channels are on, it's almost assured the audio is plain stereo.

For streaming apps it gets a little harder since not only do you want the audio setting to be stereo or PCM, each app may have a setting to pull back the audio to stereo or PCM.

For some reason I don't see the app settings in these Smart TV manuals so if you can't find them by fishing around (which is how I do this today) then you get to call the TV maker.

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