TVs & Home Theaters forum


TV headset issue

I have a wireless headphone set with a base transmitter plugged into the audio jack on a Samsung ( not smart TV) LCD TV.

When watching all normal TV channels the headphones work however if we watch a show on demand, the audible sound is not from the show we’re watching but from a base channel? ( we have a Xfinity/ Comcast cable box & service)

Also, when streaming from a Apple TV unit the audio is not correct and if I plug earbuds into the iPhone or iPad that we are streaming from, then the streaming picture stops but the audio works.

I need to get headphones that work with all audio since my wife has trouble hearing. Thanks!

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: TV headset issue
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: TV headset issue
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Re: audio

In reply to: TV headset issue

I wonder if it's the headphone. Fro the TV try a basic wired headphone that plugs into the audio jack. Does that give the wrong audio also when watching a show you're watching on demand form the Xfinity/Comcast box?

The iPhone/iPad issue, as you describe it, has nothing to do with the wireless headset, since you say "earbuds".

Collapse -

In reply to: Re: audio

The headphone transmitter is plugged into the audio jack on the back of the TV when it was secured to the wall. Really no access now but the headset works fine with all normal TV channels?

I understand your response about the earbuds having no relation to the headset. I just thought it might be a way for my wife to hear the audio when streaming.

Collapse -
Re: headphone

In reply to: Headphons

Then you would have to read the user manual of this unknown (to us) TV to see how to get the sound of the on demand (hdmi?) to the headphone jack, or ask Samsung customer service (1-800SAMSUNG in the USA). it could be it just is not possible and they tell you what other models do have it.

Collapse -

In reply to: Re: headphone

Ok, that is a good suggestion to contact Samsung so perhaps they could explain the issue. Hoping to eventually get a smart tv and then I would guess I should be able to plug in a transmitter and get the wife a Bluetooth headset in order to listen to the sound.
It seems that in most movies and shows, the talking audibility is not clear but not sure if it’s just the TV speaker. I have great hearing and often have trouble understanding many conversations in movies or TV shows.

Collapse -
That's a known problem.

In reply to: Headphons

When the TV channels are on, it's almost assured the audio is plain stereo.

For streaming apps it gets a little harder since not only do you want the audio setting to be stereo or PCM, each app may have a setting to pull back the audio to stereo or PCM.

For some reason I don't see the app settings in these Smart TV manuals so if you can't find them by fishing around (which is how I do this today) then you get to call the TV maker.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.