applied latest firmware to my 60" LED in an attempt to get DTV over antenna working.
Now the TV is flashing like crazy - totally unusable. Samsung support says no other firmware available - cant revert, and I am left with an unusable TV. I have to wait for and pay for a repair visit
This is totally unacceptable.
I've always been very happy with samsung, but I will switch to another manufacture because of this. I would discourage anyone from buying a samsung tv now. Below is the tech support chat if you want to follow:
Chat InformationPlease wait for a Samsung Agent to respond.
Chat InformationYou are now chatting with 'Daniel K'. There will be a brief survey at the end of our chat to share feedback on my performance today.
Chat InformationYour Issue ID for this chat is LTK1125603881844X
Daniel K: Hi, thank you for reaching out to Samsung technical support. How may I assist you?
Steve: I updated the firmware to try to get over-air digital channels working, and now my TV is flashing. The firmware messed it up I think
Daniel K: I will assist you with the firmware update issue on the TV.
Daniel K: Is the TV not turning on?
Steve: it is turning on
Daniel K: Okay, is it flashing on the TV picture?
Daniel K: Does this happen on all inputs (like DVD and cable box)?
Steve: right now it is not, but it was before
Daniel K: Okay, What is the model code of the TV? You can find the number starting with LN/UN/PN through Menu>>Support>>Contact Samsung. This information is also available on the rear or side of the TV.
Daniel K: Thanks for the model code.
Steve: yes - it just started flashing again on both hdmi channels
Daniel K: Let us check the current firmware on the TV.
Daniel K: Go to "Menu>>Support>>Contact Samsung" to check the firmware on the TV.
Daniel K: You will find the firmware details in "Software version" section.
Steve: im there, but no version info
Steve: there is no software version info
Steve: just tells me to contact Samsung support
Daniel K: Okay, have you tried changing the HDMI cable for testing purpose?
Steve: Im testing on two different HDMI inpuits
Steve: when I upgraded, it said replacing.10 version with .4 version - I thought that was strange
Daniel K: I mean, have you tried with a different HDMI cable with which the device is connected to the TV.
Steve: ok, found the version under diagnostics
Steve: software t-m9rfausc-10040
Steve: serial number h09x3cbda6210v
Daniel K: I see the model code of your TV is un60eh6003 and you may have installed the firmware of UN60FH6003F.
Steve: that's what it says on back of tv
Daniel K: Are you saying on the rear of the TV it is shown UN60FH6003F?
Daniel K: Please note the only difference in the model code is FH and EH. Please confirm whether it is EH or FH.
Steve: hold on
Steve: says FH
Steve: but diagnostics says EH
Steve: that might have been from firmware
Daniel K: Okay, I will provide you a link to download the latest firmware version of FH6003.
Steve: thank you
Daniel K: You need to download this file on the PC and then unzip it to a USB Flash drive. Then connect it to the TV to update the firmware.
Daniel K: Once you click the link, it will start downloading automatically.
Daniel K: http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=5387034&CDCttType=FM&ModelType=C&ModelName=UN60FH6003FXZA&VPath=FM/201303/20130325173349761/T-M9RFAUSC.zip
Daniel K: I will also provide you the link to download the PDF file which has the steps to update the firmware on the TV.
Steve: that is the same file I downloaded before
Steve: same date and file size
Daniel K: Could you send the image of the rear and of the diagnostic screen to our email address?
Steve: what is ur address
Daniel K: It is Livechat@sea.samsung.com and mention my name in the subject of mail. Also, keep the size of the image below 1MB.
Daniel K: Yes, go ahead.
Steve: on the way
Daniel K: Is the mail sent?
Steve: 1st one sent, 2nd one sending
Steve: both sent - your name in the subject line
Steve: let me know when you get them
Daniel K: Okay, I will check the mail.
Daniel K: I have got the mail.
Daniel K: Could you give me a few minutes while I check the information for you?
Daniel K: Thank you.
Daniel K: I appreciate your time and patience.
Daniel K: I see the TV might need service. However, let us reset the TV to isolate the issue.
Daniel K: Please note that after performing reset all the settings will be reverted to factory defaults.
Steve: it was working gine before I updated firmware
Steve: where do I reset
Daniel K: Perform a hard reset of the TV by going to "Menu>>Support>>Self Diagnosis>>Reset".
Daniel K: The default pin is 0000.
Daniel K: Yes, go ahead
Steve: its still flashing - I need the firmware that I had. Can you search on the serial number. The firmware upgrade is obviously wrong
Daniel K: Firmware of the TV depends on the model code of the TV.
Daniel K: Have you purchased the TV in US?
Steve: yes at best buy
Daniel K: Okay, I will provide you the link to file an online service request to get the TV serviced.
Steve: no, can you get me a list for all firmware version for the 6003 it was working, and now after upgrading, I have no TV
Daniel K: There is only one firmware i.e. 1004.0 for FH6003.
Steve: that is older than the one I had
Daniel K: Which firmware version did you had?
Steve: it was either 10 or 11
Steve: 1010.0 or 1011.0, I forget which
Daniel K: To roll back the TV to the previous settings, it need to be diagnosed by the service technician. You could file a service request from the link below to have the technician diagnose the TV.
Daniel K: http://www.samsung.com/us/support/service/request
Steve: is this a Samsung rep or 3rd-party, and is it covered or do I have to pay?
Daniel K: The TV will be diagnosed by a Samsung authorized service center and technician. Samsung provides a warranty of one year from date of purchase. You will need the purchase receipt with you in order to avail the warranty.
Daniel K: If the TV is in warranty service will be free.
Steve: this sucks. Your firmware download ruined my tv and now I have to wait and pay to have it fixed. I am totally unsatisfied with this response, and you can understand I will be making a lot of noise online about this poor quality and service
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