Jun 25, 2018 2:15PM PDT

I have a problem with my hisense tv.I did software upgrade on my tv and i have no sound.It comes back for 5 min and gies off again(everytime it does that my tv makes that weird connecting sound-like DSL conecting)I did restore to faculty settings(both tv and sound)but still nothing, customer service is no help since my warranty expired.

Discussion is locked

Reply to: Tv
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Tv
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Clarification Request
What model is it and what year?
Jun 25, 2018 2:30PM PDT

Without a model number and year I can't research (google, avforum, etc.) But at worst you may have to replace the main board. And NEVER update the firmware when it's working.

- Collapse -
Software updates on HDTVs are routine
Jun 26, 2018 6:42AM PDT

Yes, there’s a small possibility that things can go wrong but they are typically vanilla and routine.

That said, the number of posters who fail to provide make or model boggles my mind...

- Collapse -
Outside the routine.
Jun 26, 2018 9:17AM PDT

I find that folk that search for an upgrade run the higher risk of getting the wrong upgrade. You may find that I have yet to tell anyone to install such but defer to the maker guiding the user. That way if the maker bricks the set, they have someone to ask for a free repair.

- Collapse -
You are thinking computers
Jun 26, 2018 4:43PM PDT

Most of the newer hdtvs receive the updates via their service menus when connected to a home broadband connection. Eliminates the potential for error of someone downloading the wrong one on their own, hence my use of the word routine.

- Collapse -
So many TVs out there.
Jun 26, 2018 4:57PM PDT

And a few can be bricked with the wrong firmware. Which is why I can't take the chance.

If others want to give such advice, good on them.

- Collapse -
True, however...
Jun 27, 2018 9:27AM PDT

...the exception of older tvs that make you do this manually should not be used as the rule. The direct update process eliminates most of the hassles as such.

- Collapse -
If you use the built in update system
Jun 27, 2018 9:31AM PDT

There's almost zero risk. The remaining risk is how good the maker made their check and update system.

I think we are on the same page here.

- Collapse -
Jun 26, 2018 6:02PM PDT

Hi there.Its H5B series smart tv,2016

- Collapse -
Firmware updates are very model specific.
Jun 26, 2018 9:03PM PDT

Before I would try to look for you, the full model number and the maker's web page on the model would be required.

- Collapse -
Model number
Jun 27, 2018 4:53AM PDT

Hello again.It looks stupid but i have no idea what you asking,i dont see any numbers on tv(only sn).The quick guide i have doesnt mention anything about that.Anyway thanks for your help.I will try to find someone to come and help with that.

CNET Forums

Forum Info