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Resolved Question

turn on mac enter password and it fades and ask for pw again

Mar 28, 2015 11:50AM PDT

Hi and hope somebody reads this and can help.
I have a Macbook Pro 15.4. When I turn on the lap and enter the password and fades like it's gonna bootup and then it goes back asking for the password again. i enter it and it does it again. I turn off the lap and I waited like 4 hrs to turn it on again. and it did the same thing. 3x I tried. I even have the Mac OS X Snow Leopard software....but won't work. I thought it would be like Windows were if something like this happens on my PC which it has, all I did was install Windows again and I was happy. I thought the same would go with the Mac and Mac OS X Snow leopard. But No....didn't work. I'm thinking could it be the memory. I have 2 GB DDR3 for memory.
I don't know, that's why I'm here. I need help. I have many pics, music and important docs on the laptop. I would appreciate any help.
Thank you
Joey

Discussion is locked

silverwolf413 has chosen the best answer to their question. View answer

Best Answer

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Usually you start the OS X dvd and ...
Mar 28, 2015 12:03PM PDT
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password isn't the problem
Mar 30, 2015 10:35AM PDT

Thanks for the feedback, but the password isn't the problem. I was able to change the pw twice And it still does the samething. Asking for pw...fades then comes back asking for pw. I have mac ox s 10.6.3 snow leopard on my laptop and when i try to use it it starts off fine but when it gets to s bout 48% it stops and a message comes on stateing error could not complete installation. Now i have the original cd that came in the box. It version 10.0.5, but im afraid that if i install that version it will erase my hd and that is something i don't want to do. I believe that the old version doesn't give me the option of just installing it without erasing my hd. Like the version 10.6.3 which is weird because that version has the option but it's grayed out so i can't use it but it does give me the option to erase the hd if i want which i don't. Any other suggestions? Can the memory have to do something with my problem. For some reason i feel that it's that but hey...what do i know. That why im here looking fir help.

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Then the usual.
Mar 30, 2015 10:49AM PDT

Remove the HDD for another day. Pop in a fresh HDD so you can get it working then put the old HDD into some USB case so you can recover what you forgot to backup.

-> I don't see the new error message in its entirety. Use "quotes around the message."
Bob

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Do NOT use the 10.0.5 disk to install anything!
Mar 30, 2015 9:47PM PDT

that version of OS X was basically a Beta test of the new system.
It had very little functionality and even less stability.

Follow Bob's suggestion and install the latest version of OS X that you have, 10.5 or 10.6


P

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(NT) BTW, did you change ALL the passwords or just one?
Mar 30, 2015 9:48PM PDT
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BTW
Mar 31, 2015 8:29AM PDT

Yes....and it takes the pw but then it ask for it again. So I'm pretty sure it's not the pw. It's like it doesn't have enough strength to boot up.