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General discussion

TT Not Working

Jun 15, 2010 1:25AM PDT

I downloaded TT but it is not functioning. Menu indicates that the scan has been completed but clicks produce nothing afterwards. I'm using Windown Vista Home Premium.

Discussion is locked

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Please submit your issue directly to Technical Support.
Jun 15, 2010 9:12AM PDT

Hello,

What you are experiencing is most likely something our tech support team can help you through. If you have not yet done so, please provide us details about what you are experiencing, by opening a support ticket at http://cnet.custhelp.com (use the "E-mail Support" tab).


Helpful information includes: e-mail addresses of CNET accounts you have, the name and operating system of the computer whose results you cannot see, and any specific errors you encounter.

Regards,
Nathan
CNET TechTracker Support

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Same problem here
Jun 20, 2010 5:27PM PDT

I have the same problem. TT used to work fine, but now it says the scan has been completed but the web page to view updates will not go past the "download TT" page in any of my browsers that aceept ALL cookies. I'm logging in correctly. This has been going on for months. I'm irritated and will not be using TT again.

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If you change your mind and want help fixing TechTracker.
Jun 21, 2010 5:31AM PDT

Hello,

I am sorry to hear you are having problems getting TechTracker to function properly. I understand that you plan to stop using the product. If you change your mind and would like help,
the issue that you are experiencing is most likely something our tech support team can help you resolve.

If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page ( http://cnet.custhelp.com ).
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".
When describing your issue, be sure to include an appropriate degree of detail.
Remember, providing clear a description and relevant information, lead to better and more useful advice. Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

Use the submit button to send us the information.
A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,

Nathan
CNET TechTracker Support

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Exact same thing happened to me!
Jul 12, 2010 11:33AM PDT

After downloading TechTracker, got the list of available downloads,
but after trying to install them, NONE would! I tried about 5 of
them to no avail. Nothing whatsoever happened. I'm on a HP Pavilion,
Win Vista Home Premium, 64-Bit, Service Pack 2. Very disappointing and frustrating, because much earlier today I downloaded TechTracker on my older laptop (Gateway, Win Vista Home Premium, 32-Bit, Service Pack 2),
and the listed updates installed perfectly. What gives??????

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Difficult issue to diagnose without more information.
Jul 16, 2010 3:25AM PDT

Hello CRRinTX,

You appear to be having difficulties installing several updates that TechTracker recommended on just one of your computers. From the information you provided, it is difficult to ascertain a specific cause. It would be helpful for you to provide more details surrounding the installation failure. For example, did you get a specific error message?

The issue that you are experiencing is most likely something our tech support team can help you resolve. If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page (http://cnet.custhelp.com).
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".

When describing your issue, be sure to include an appropriate degree of detail.

Remember, providing clear a description and relevant information results in better and more useful advice.

Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

When you have finished, click on the submit button to send us the information.

A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.

Regards,

CNET TechTracker Support

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the problem is with browser
Aug 3, 2010 12:49AM PDT

I was thinking about it for a while and decided to change my default browser from google chrome to Firefox by going to
start-Default programs-set your default programs-select firefox from menu-set this program as default. hopefully this helps everyone